Trade Centre Manager

About the Role

We are seeking an experienced and motivated Trade Centre Manager to lead the day-to-day operations of our Mackay Warehouse and Trade Centre. This is a hands-on leadership role suited to someone with strong operational, customer service, and people management skills who thrives in a fast-paced environment.

As the Trade Centre Manager, you will be responsible for ensuring efficient warehouse and trade centre operations while maintaining high standards of customer service, safety, stock control, and team performance.

This role combines operational management, customer service, logistics coordination, and warehouse duties, making it ideal for a proactive leader who enjoys both strategic planning and hands-on involvement.

Key Responsibilities

• Manage the daily operations of the Mackay Warehouse and Trade Centre
• Plan operations to maximise efficiency and achieve stock control targets
• Oversee office administration processes including documentation, data entry, and reporting
• Facilitate monthly site safety meetings and conduct regular HSE audits
• Maintain compliance with company HSE standards, including incident reporting and root cause analysis
• Deliver a high standard of customer service and maintain strong customer relationships
• Pick and despatch orders, receive and put away stock, tint paint, and load vehicles
• Support and implement improvements to tinting and warehouse processes
• Operate and maintain forklifts and assist with manual handling tasks
• Process sales orders and provide pricing and product availability information to customers
• Manage warehouse layout and support product range expansion initiatives
• Conduct stock cycle counts and annual stocktakes
• Manage purchasing, invoicing, dispatch, and SLOB control
• Allocate tasks and support the ongoing development of Trade Centre staff
• Maintain strong working relationships with internal sales teams and customers
• Become proficient in SAP and internal systems relating to customer service, logistics, procurement, and supply planning

About You

To be successful in this role, you will have:

• Previous experience in a similar warehouse, trade centre, or operations management role
• Strong organisational, communication, and problem-solving skills
• The ability to manage changing priorities in a fast-paced environment
• Demonstrated leadership and people management capability
• Experience with stock control, logistics, and warehouse operations
• Strong computer skills including Microsoft Office and ERP systems experience
• A commitment to continuous improvement and operational efficiency
• A current forklift licence
• A customer-focused attitude and a hands-on approach to work

What We Offer

• Supportive workplace culture focused on safety, teamwork, and continuous improvement
• Performance Bonuses: You can earn more with performance bonuses on top of your base salary!
• Health and Wellbeing: Your health matters to us. Take advantage of free flu vaccinations, counselling services, and online support through our Employee Assistance Program.
• Exclusive Discounts: Enjoy exclusive discounts on HP products, discounted private health insurance with Bupa, as well as special corporate rates for car rentals through Avis, saving you money on essential purchases and travel expenses.

If you are an organised and customer-focused operations professional looking for your next career opportunity, we would love to hear from you.