Customer Service Representative

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Date: May 21, 2026

Location: Kraków, PL

Company: AkzoNobel

 

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

 

For more information please visit www.akzonobel.com 

 

© 2024 Akzo Nobel N.V. All rights reserved.

 

About the role

 

The Customer Service Representative will primarily focus on supporting the sales team with order processing and invoicing using the company’s dedicated system. 

 

Responsibilities

 

  • Manage end-to-end order processing for Customers and third-party partners.
  • Handle purchase order activities and system administration, including maintaining master data.
  • Invoicing and billing support, including issuing invoices, preparing delivery/packing documentation, monitoring overdue payments, handling invoice claims and issuing credit notes.
  • Provide day-to-day sales support and customer service.

 

Key requirements

 

  • Bachelor's or Master's degree level of education.
  • Several years of experience in B2B Customer Service working with ERP system.
  • Wrking knowledge of MS Office, especially MS Word and MS Excel.
  • Fluency in Polish and ability to effectively communicate in English on everyday basis.
  • High level of reliability.
  • Able to prioritise tasks and cope with complex environment.
  • Very good communikation skills.

 

What we offer

 

  • Annual bonus.
  • Referral program.
  • LuxMed health care including dental, multisport membership, additional insurance.
  • Learning cafeteria and access to LinkedIn learning.

 

 

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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