Team Leader Customer Service

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Date: Apr 11, 2025

Location: Barcelona, ES

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

 

For more information please visit www.akzonobel.com 

 

© 2024 Akzo Nobel N.V. All rights reserved.

Purpose

Long Description

 

Team Leader Customer Service 

 

The main objective of this position will be to lead a team of 3 Customer Service Representative for the Business of Auto Interior and manage key accounts/main customers. This role will report to the Operations Manager EMEA, next job level is Auto & VR Operations Director ASC Operations Management.

 

 

About the job

 

 

  • Oversee Daily Operations by ensuring all operational tasks are executed efficiently and in line with internal processes. Manage team priorities and workflows.

  • Monitor Team Performance by tracking and analyzing KPIs to ensure service quality and productivity. Implement action plans to improve individual and team performance.

  • Supervise Internal & External Communication by ensuring clear, consistent communication with customers, internal departments, and stakeholders. Maintain proper information flow across all channels.

  • Manage Sales Order Timeline Setting deadlines and priorities to ensure timely order processing and coordinating with sales, logistics, and planning teams as needed.

  • Act as First Level of Customer Escalation, Handling customer complaints or urgent requests proactively and escalating complex issues while maintaining a customer-centric approach.

  • Set Clear Team Goals, Aligning team around clear objectives and key results and foster a culture of accountability and ownership.

  • Identify Training Needs & Coach the Team in Assessing skills gaps and provide coaching, guidance, or training resources and supporting team members’ development and growth.

 

About you

 

  • 5 years minimum experience as Customer service in industrial/automotive environment
  • High level of English, German highly valued
  • ERP user level (SAP)
  • Experience in continuous improvement participation
  • Experienced with working in multinational environment
  • First experience as a team leader is valued
  • Soft skills : Proactive, assertive, leadership

 

Compensation Data

 

  • Cafeteria benefits (subsidized cafeteria) 
  • Hybrid teleworking mode 
  • Join a multinational company in full growth.
  • Stable project.
  • Flexible remuneration. (Transport, Mutua etc)
  • Free parking.
  • Professional and personal development in a dynamic environment. 
  • Access to training platform.

 

 

#LI-BD1 #Hybrid

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 46137 

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