Customer Service Representative CE

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Date: Jun 22, 2026

Location: Wloclawek, PL

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

About the role

AkzoNobel is seeking a Customer Service Representative to support customers within the Automotive and Specialty Coatings business across Central and Eastern Europe. This role is responsible for managing customer orders, coordinating with logistics and internal teams, and ensuring a high standard of customer service throughout the order-to-cash process. Based in Włocławek, you will play an important role in maintaining efficient operations and strong customer relationships.

Key responsibilities

Process and manage customer orders accurately and on time using the ERP system
Support the full order-to-cash process and ensure smooth customer interactions
Handle customer inquiries, order updates, and complaint registration as a first point of contact
Coordinate with logistics providers and warehouse partners to support timely deliveries
Monitor incoming goods from internal European suppliers and follow up on confirmed delivery schedules
Maintain accurate customer service records, documentation, and filing systems
Work closely with customer service, logistics, and sales teams to ensure consistent service delivery
Identify and suggest improvements to customer service and operational processes

Job requirements

Experience in customer service, order processing, or a similar coordination role
Strong communication and relationship-building skills
Good organizational skills with attention to accuracy and detail
Proficiency in ERP systems and standard computer applications
Ability to manage multiple tasks and work effectively in a fast-paced environment
Customer-focused mindset with a professional and service-oriented approach
Strong teamwork and collaboration skills
Experience in logistics, supply chain, or international operations is a plus

What we offer

Full-time position in our dynamic Invoice to Cash team.
Attractive salary.
Yearly bonus.
Extended Lux Med medical package, including dental coverage.
Modern work tools and a comfortable office environment.
Access to Learning Cafeteria (incl. LinkedIn Learning), with opportunities for professional certifications (e.g., Lean Six Sigma).
Flexible hybrid work model offering work-life balance (3 days from the office/ 2 days from home).
Opportunities for personal and professional growth in a dynamic, multicultural team.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 54431

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