Quality Assurance Specialist - Waukegan

Job Purpose

The Quality Analyst is responsible for managing and report performance for customer complaints, supplier nonconformance, customer self-assessments and scorecards. This position will support the Quality Management System maintenance and be the main point of contact for Customer special requirements as Process Control Documents/ PPAP, Key customer regular meetings and customer deviation approvals. Along with supporting Internal and external audits and other quality activities.

Key Responsibilities

•    Support planning, performance and training of Internal audits and RCCA (Root cause and corrective action) 
•    Support for AS9100 recertification audit management and RCCA (Root cause and corrective action) for external audits
•    Perform and support Supplier audits, QSAQ audits, Distributor audits & Customer audits
•    Self-assessments Customer Questionnaire response
•    Customer Complaint Management
•    Global Quality Incidents management for customer impact
•    Run Complaint system KPIs and report to respective channels
•    Coordinate, manage and implement customer requirements: Process Control Document/ PPAP, APQP, Scorecard, Customer recurring meetings.
•    Create the Waiver/Customer request approval
•    Supplier nonconformance follow up
•    Cooperate with the HSE function to meet the HSE target with the support of the Quality group
•    Lead and facilitate resources and support for 5S implementations
•    Assess and support Round-Robin and Gage R&Rs in the Lab
•    Advise on continuous improvement opportunities.
•    Track KPIs related to Cost of Poor Quality and analyze data trends to implement corrective actions for systemic problems
•    Any other duties as assigned.

Skills & Abilities

Skills:  
1.    Analytical skills
2.    Customer focus
3.    ERP experience preferred in SAP, MS applications, interpretation and trouble shooting. 
4.    Proficient in Microsoft Office. Strong Excel background.
5.    Team player – works well independently and in a team environment. 
6.    Ability to communicate effectively both orally and written with various levels of management and personnel. (Strong interpersonal, communication and collaboration skills)
7.    Project management experience

Abilities: 
8.    Able to work 8 hours per day in standing tasks
9.    Must be able to lift up to 50 lbs.
10.    Able to multi-task in a fast paced, continually changing environment.
11.    Perform tasks with all required PPE safely and proficiently.
12.    Comfortable with changing priorities and making quick, accurate decisions on problems that arise.
13.    Time management skills, including the ability to meet deadlines.

Job Requirements

• Education: Bachelor’s degree in a related field preferred.  
• Experience: Minimum 2 - 5 years in a manufacturing, project management, quality or audits
• Knowledge in aerospace business/AS9100D preferred.
• Experience in interpreting policies and guidance documents and can correctly apply them as appropriate to related activities.
• Identify procedural gaps and product risk and where appropriate, recommend contingency plans, and strategies to mitigate compliance
• Knowledge: Well versed in RCCA problem solving. Driving effective problem solving and corrective action techniques to resolve quality issues: data driven decision making. For example: 5 Why’s, Fishbone diagrams, 8D, etc.

Education

Base salary range for this role is: $72,000 to $82,000. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.

401K retirement savings with 6% company match
Medical insurance with HSA
Dental, Vision, Life, AD&D benefits
Generous vacation, sick and holiday pay
Short & Long term disability
Paid Parental leave after 1 year
Career growth opportunities
Active Diversity & Inclusion Networks
Employee referral bonus
Employee appreciation days

Competencies