Process Expert HR

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Date: 23 Sep 2023

Location: Warsaw, PL

Company: AkzoNobel

We supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

For more information please visit

© 2023 Akzo Nobel N.V. All rights reserved.

Job Purpose:

Serve as HR process expert, and as the point of contact for all queries from internal local people Services team. Apply specialist expertise to resolve specific cases and escalate/refer cases to the Center of Expertise as appropriate in line with turn-around time SLA’s, quality standards and policies. Support Regional Process Delivery Lead and Team Leads in creating roadmap, documentation and system improvements.




  • Be champion for Knowledge Management, coordinates the work on the (global) knowledge base (Standard Operating Procedures).
  • Uses process knowledge to show teams how to retrieve information through the various channels (HR Portal, SOP, Internal knowledge) and provides expertise and guidelines on global and local policies and procedures.

  • Provides trainings for People Services Teams in the area of service delivery process.

  • Drives the process improvement agenda and acts as change agent to the operations team to support projects, business transformation activities and deliver operational excellence projects.

  • Answers incoming customer questions and resolves issues according to standard operating procedures.

  • Receives and answers incoming questions on HR processes; identifies issues and addresses them with respective teams.

  • Communicate and provide relevant process training within People Services and HRBP community. Leading SME team towards operational goals in the field of Knowledge Management and Business Continuity.

Job Requirements:


  • Minimum 2 years of relevant experience in HR area.

  • Project management experience.

  • Ability to work in an international and multicultural environment.

  • Strong customer focus and problem-solving skills.

  • Accurate, self-standing and with strong attention to detail.

  • Strong interpersonal communication skills and confidence to effectively work with all levels of the organization.

  • An optimistic approach where obstacles are a trigger for change.

  • Experience with HR supporting technology and the capability to quickly learn and adapt to new ways of working.

  • Fluent in English language, both written and verbally is required.

We offer:


  • Annual Bonus and an additional Operational Bonus.
  • Team Builidng Events.

  • Referral Program.

  • LuxMed Health Care, Multisport Membership, Additional Insurance.

  • Learning Cafeteria (incl. Percipio).

  • Well-being Workshops.

  • Mentoring Program (YAM).

  • CSR Initiatives.

  • Hybrid model of work in a great, vibrant atmosphere in our modern office.


At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.