People Services Advisor with French

Key Responsibilities:

• Respond to questions and cases submitted via ServiceNow, telephone or e-mail and register and control client cases in the case management system.
• Trouble-shoot, research and resolve issues and provide customers with information or advice in case of straightforward to moderately complex issues in line with turn-around time SLA’s and quality standards.  
• Refer complex cases or questions that require follow-up to the relevant teams (HR-IT, benefits, Payroll, etc.) or management and communicate effectively with requestor.
• Under general supervision, respond to basic and moderately complex inquiries about policies and procedures. 
• Using process knowledge to show customers how to retrieve information through the various channels (HR Portal) and provide expertise on global and local policies and procedures.
• Execute the administrative activities related to employee life cycle changes (i.e. administering new hires, transfers, promotions, terminations, organizational changes (OM)  and data management.
• Create employment contracts, letters and memos according to business requests.
• Update the employee records and keeping all relevant systems and (third) parties up to date.
• Assist to translate and implement policies from the Center of Expertise into transactional processes and services that can be performed by People Services.
• Identify returning questions and/or opportunities for improvement on work processes, techniques and systems and suggest for improvement to the team leader.

Requirements:

• 1-3 years of relevant experience, for example working in HR.
• Strong customer focus and problem-solving skills.
• Strong interpersonal communication skills and confidence to effectively work with all levels of the organization.
• Ability to interpret and apply the HR policies and procedures.
• Flexible and stress resistant.
• Experience with HR supporting technology and the capability to quickly learn and adapt to new ways of working.
• Strong oral, written and interpersonal communication skills and confidence to effectively work with all levels of the organization.
• Fluent in French and English language, both written and verbally is required.
• Polish language - nice to have.

We offer:

• Annual Bonus.
• Additional Operational Bonus.
• Referral Program.
• LuxMed Health Care, Multisport Membership, Additional Insurance.
• Learning Cafeteria (incl. Percipio).
• Well-being Workshops.
• Mentoring Program (YAM).
• Team Builidng Events.
• CSR Initiatives.
• Hybrid model of work in a great, vibrant atmosphere in our modern office.