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People Services Advisor with English

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Date: 25-May-2021

Location: Warsaw, PL

Company: AkzoNobel

This position serves as the first point of contact for all incoming queries from AkzoNobel’s employees and managers to efficiently handle HR, Payroll and HR-IT related requests and communicate effectively with employees, managers, People Services and On-site HR. 


Your responsibilities will be:


  • Handling all incoming HR, payroll and HR-IT related queries from AkzoNobel employees and contributing to the customer satisfaction within People Services by excellent communication.
  • Maintaining and monitoring case management tickets according to SLA’s.
  • Responding to first-line (Tier 1) questions and cases submitted via telephone or e-mail and registering and controling client cases in the case management system.
  • Trouble-shooting, researching and resolving issues and providing customers with information or advice in case of straightforward to moderately complex issues in line with turn-around time SLA’s and quality standards. 
  • Referring complex cases or questions that require follow-up to the relevant teams (Workforce Administration, Payroll, etc.) or management and communicating effectively with requestor.
  • Responding to basic and moderately complex inquiries about policies and procedures.
  • Using process knowledge to show customers how to retrieve information through the various channels (HR Portal).
  • Identifying returning questions and/or opportunities for improvement on work processes, techniques and systems and making a suggestion for improvement to the team leader.
  • Updating systems with straightforward data entry requests, focusing on efficiency and quality processing

Job Requirements:

  • 1-3 years of relevant experience, for example in a customer service environment.
  • Strong customer focus and problem-solving skills.
  • Strong interpersonal communication skills and confidence to effectively work with all levels of the organization.
  • Communicative and collaborative.
  • Ability to work in an international and multicultural environment.
  • Fluent in English language, both written and verbal is required.