Local IT Officer

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Date: Nov 9, 2023

Location: Warsaw, PL

Company: AkzoNobel

We supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

For more information please visit www.akzonobel.com.

© 2023 Akzo Nobel N.V. All rights reserved.

Responsibilities:

 

  • Proactively ensure efficient use of tools and systems by local AkzoNobel users. 

  • Act as the local host for IT projects where needed and act as the process coach for IT processes, supporting AkzoNobel users in utilizing the IT processes and resources in the most effective manner.

  • Communicate relevant IT and OT updates monthly to all local stakeholders. Provide regular training sessions on global IT solutions. Actively scan training needs in local area and follow up on these needs.

  • Ensure incidents are allocated to the correct IT resolver groups. Monitor all IT incidents escalated by users in the local domain, work with partner escalation teams (HCL, TCS) and our own Service Delivery team to ensure proper follow-up. 

  • Ensure the security of the local IT and OT infrastructure (network). This includes actively working with global IT, local OT team and Facilities to protect against potential threats.

  • Responsible correct inventory of IT assets in local area. Ensure accurate records of local hardware (workplaces, network infra) and software (local apps) are maintained. Help to track status of local assets in case of questions from central teams (OBS, HCL, TCS). 

About You:

 

  • Bachelor’s degree level education.

  • Minimum of 5 years of experience in the IT sector including 3 to 5 years managing IT services.

  • Basic IT infrastructure knowledge on networking, firewalls, servers, workplace services.

  • Strong Service management mindset and ability to act autonomously.

  • Knowledge of best practice solutions in the shared solutions space.

  • Needs to have a process mindset, while being customer facing.

  • Able to stay calm under pressure and deal with operational / tactical issues whilst primarily focusing on strategic ambitions.

  • Excellent communication and stakeholder management skills.

  • Fluency in English and Polish.

 

We offer:

  • Annual Bonus.

  • Referral Program.

  • LuxMed Health Care, Multisport Membership, Additional Insurance.

  • Learning Cafeteria.

  • Mentoring Program (YAM).

  • Team Builidng Events.

  • CSR Initiatives.

  • Hybrid model of work in a great, vibrant atmosphere in our modern office.

 

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 34640 

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