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HR Advisor with Dutch

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Date: Feb 5, 2021

Location: Warsaw, PL

Company: AkzoNobel

About the assignment

HR Advisor will be a part of the global HR Delivery Center providing support within areas of HR Operations, Talent Acquisition, development & implementation of global HR processes.


This position serves as the first point of contact for all incoming queries from AkzoNobel’s employees and managers to efficiently handle HR, Payroll and HR-IT related requests and communicate effectively with employees, managers, People Services and On-site HR. Your responsibilities will be:

  • Responding to questions and cases submitted by AkzoNobel’s employees via telephone or e-mail and registering and controlling client cases in ServiceNow.
  • Updating systems with data entry requests, focusing on efficiency and quality processing.
  • Responding to basic and moderately complex inquiries about policies and procedures.
  • Showing customers how to retrieve information through the various channels (HR Portal).
  • Maintaining and monitoring case management tickets according to SLA’s.

About you

  • Minimum of 1 year of relevant experience in a customer service environment.
  • Relevant higher education (preferably in HR).
  • Fluent in English and Dutch languages, both written and verbally is required.
  • Strong customer focus, and problem-solving skills.
  • Capability of working in a fast-paced, dynamic and multicultural environment.
  • Experience with HR supporting technology (case management software, telephony), knowledge of ServiceNow would be an asset.
  • Experience in HR Shared Service Center, general HR function or BPO structure is a great advantage.

 

Perks&benefits

  • Team Building Events
  • Learning Cafeteria (incl. Percipio)
  • CSR Initiatives
  • Recognition
  • Luxmed
  • Multisport
  • Additional Insurance