Technical Service Representative

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Date: Sep 15, 2022

Location: Villa de Garcia, MX

Company: AkzoNobel

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.


Job Purpose

AkzoNobel. has a great opportunity for a Technical Service Representative that supports the Wood Coatings Business Unit in Tijuana  Mexico
The Technical Service Representative will provide technical support and training on the use and application of company products, services, equipment and documentation.  This position will provide technical service to support our customer within this team.

This is a remote work location and the preferred candidate residence to be located near Tijuana MX


Key Accountabilities

To perform this job successfully, an individual must be able to perform each essential duty safely, satisfactorily, and in a timely manner.

  • Must follow all established safety rules and procedures
  • Must follow and adhere to company’s Code of Conduct
  • Formulation of special colors and minor modifications to improve application of curing; preparation of test panels.
  • Evaluation of customer’s procedures and finished product.
  • Test runs & compliant resolution
  • Creates/demonstrates the ability to solve problems
  • Establishes a positive relationship with customers
  • Reviews and discusses activities with sales manager
  • Reports problems to customer and offers corrective action
  • Monitor finishing lines for adherence to established process controls
  • Check incoming materials and/or pre-ships for color and quality
  • Assist in training of finish room personnel
  • Attend all meetings pertaining to finishing
  • Maintain materials and assist in ordering
  • Keep daily records of any variations on finish lines out of the ordinary
  • Problem solving of recurring problems in finish
  • Keep plant personnel informed on finish changes, technical info. And proper handling of materials
  • Dispose or work-off expired materials
  • Maintain master color panels and quality control on materials
  • Look for ways to improve the efficiency of the process
  • Will be assigned to the customers manufacturing operation
  • Ability to wear all required personal protective equipment in customer’s site

Education & Experience

  • Two to four-year degree in related field preferred or 2-5 years’ experience in wood coatings or furniture/building products manufacturing
  • Must be knowledgeable & ability to learn various finish application systems and have good color matching skills
  • Ability to read and comprehend instructions and safety guidelines
  • Ability to write or verbally deliver correspondence professionally and effectively to all levels of management, peer group and customers
  • Must have effective interpersonal and presentation skills
  • Ability to work independently
  • Ability to multi-task and balance priorities
  • Dedicated and committed safety leadership and presence
  • Analytical reasoning and problem-solving skills
  • Basic computer skills; email, sending reports, etc.
  • Coaching/teaching and decision-making skills
  • Ability to wear all required personal protective equipment in customer’s site
  • Must be able to stand or walk for long periods of time
  • Experience in the coating, chemical industry / paints preferred


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 24406