Customer Service Representative

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Date: Mar 25, 2025

Location: Vilafranca del Penedes, ES

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

Site Vilafranca del Penedès

Customer Service Representative

The main objective for this role will be supporting and assuring the Customer Service Team’s highly professional interactions with customers associated with their order processing, complaint registration, general management and information requirements.

About the Job

To manage order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships.
Supports the order-to-cash process with excellence in order processing.
Registers and processes customer orders in the ERP system received via, electronic mail, phone or through other contact with the customer.
Ensures order processing is handled correct and in full, and is transferred to the transporters (logistics).
Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
Makes proposals for improvements on work processes.
Completes registering / filing / archiving of customer service-related documentation.
Assures cooperation between customer service and field force regarding administration of customers’ orders. Closely cooperates with the Logistics function to maintain consistency in approach towards customer service in the organization.
Monitors and ensures that we import goods from our internal supplier according to confirmed dates.
Daily contact with our internal suppliers in Europe, and with our warehouse freight forwarders.
Registering new articles in our MFG; Book products into our system at the three-party charge.

About You

Education: CFGM o CFGS in Administration or similar.
At least 2 years of experience in Customer Service Department of industrial sector.
Tools Knowledge: MS Office, Order Management system, SAP.
Fluent in English will be a must. An additional European language will be appreciated.
Be located in the site’s area.

What we offer

Join a growing multinational company.
Temporary project with option to become permanent.
Professional and personal development in a dynamic environment.
Hybrid teleworking modality.
Dining room benefits.
Flexible remuneration.
Free parking.
Access to training platform.

#LI-NC1 #LI-hybrid

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 45734

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