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Regional Technical Services Manager

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Date: May 4, 2021

Location: Umbogintwini KZN, ZA

Company: AkzoNobel

AkzoNobel has a passion for paint. We're experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.

Job Purpose

The Regional Technical Services Manager will contribute to the execution and profitability targets established by the MPY Business within the Middle East and Africa region.  He/She will be required to be proactive and professional in delivering high quality technical support to internal and external customers

Key Accountabilities

  • Deliver training to customers on the use and application of the company products, equipment and documentation both on-site at the customer’s location.
  • Develop and execute Technical help desk for customers both Marine and PC
  • Support Interspec approvals for the entire region.
  • Conduct demonstrations of products and transfer the knowledge on AkzoNobel processes as well as on technical problem solving to both internal and external customers.
  • Perform product testing for customers as well as internal customers.
  • Perform technical audits at designated customers and across the region.
  • Proactively prevent and solve problems of a technical nature occurring at existing customers across the region
  • Conduct and/or assist in the testing process as well as in the implementation of new products and technologies.
  • Synchronize own activities with all departments using CRM, up-dates the key customers’ databases with valid, accurate and complete information (visits, products, equipment etc.)
  • Synchronize with the technical department in handling complex technical issues and in educating customers on solutions.
  • Help to support product development with prototype selection advice and test market execution. Maintain allocated technical company equipment in a safe and proper manner.
  • Assist sales department in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects across the region.
  • Promote the positive company image and develops long-term relations with customers.
  • Link in with the UK technical desk for support on PC and Marine.
  • Link in with Product Manager on new product technology as well as phased out products.
  • Support with PC05 and Life time statements.

Experience

  • 5-7 years technical and application experience in the paints and coatings industry;
  • strong analytical problem-solving skills;
  • High school education or bachelor degree minimum NACE 3 level or equivalent.
  • Excellent interpersonal and written communication skills and ability to interface with customer and all levels within organizational structure;
  • Able to travel internationally and domestic. 
  • Candidates must be able to use a laptop and be competent in Outlook and other Microsoft Office applications.
  • Applicants should also have sufficient computer literacy to be able to use our in-house systems.
  • Fluency in English is essential, any local languages are an advantage.
  • Local Driving license essential

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 10196