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Technical Specialist

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Date: Nov 9, 2020

Location: Troy, MI, US

Company: AkzoNobel

AkzoNobel has a passion for paint. We're experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.

Work schedule is - Monday through Friday

Hours can range from:  7:30 am - 6:00pm or 9:00am - 6:00pm 

Provides first line support by email/phone and informs/updates customers and end users with current product Technical Data Sheets, Color (equipment/tools) and bulletins.  Provides IT support for Color Retrieval Software designed by AkzoNobel and keeps up with current platform designs and changes.  Should present a friendly working enviorment atmosphere to our customers and internal working group.

Key Accountabilities
  • First Line support for customers and end users via telephone and Email. 
  • Transfer information to customers : Technical, Color and Color IT (including updates ).
  • Transfer TDS, MSDS to customers as requested.
  • Technical and Color complaint handing with entering into CRM and creating needed case number’s.
  • Communicate to field force the needed support in case a technical issue can’t be solved by Help Desk.
  • Regularly update Customer Dynamics of the main customer issues.
  • Monitor Customer Dynamic KPI.
  • Planning of equipment installation according to sales request.
  • Feedback to Sales, Technical Coordinator and Regional Technical Service Manager.
  • Insure that standard and best practices are followed setforth for the team to operate within set call matrixs.
  • Training center administration: planning, registration of the trainings, KPI; material inventory to include H&S and PPE.
  • Helps resolve customer issues and provides after-sales support.
  • Gets familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all their regulations. 
Experience
  • 2 years Fast paced call center experience
  • Advanced people skills
  • Excellent communication skills: written and oral
  • Strong High Volume Call Center background, preferably in IT related field
  • Good technical background in paint & coatings, preferably in vehicle refinish products 
  • Travel is limited for training only
  • Highly Proficient with Microsoft Office Suite and CRM and all IT funtions.
     

 

AkzoNobel is an equal opportunity employer. In accordance with applicable laws, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.

Requisition ID: 5761 #LI-SB2


Nearest Major Market: Troy
Nearest Secondary Market: Detroit