正在加载...
 

Master Data Steward/Analyst

日期: 2022-5-10

地点: Suzhou, JS, CN

公司名: AkzoNobel

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Key Accountabilities

Responsible for executing activities done by the MDM Operations team within all capabilities provided, i.e. Master Data maintenance processes, controls, SLAs, point of contact for MDM CoE and business, issue solving (root cause analysis), Master Data Quality monitoring

Adhere to SLAs and report/escalate to Operations Manager and Service Delivery Manager in case of exceptions

Support implementation and monitoring of master data quality rules and master data definitions 

Conduct issue root cause analyses and IM touch-point for system issues fixes

Monitoring of (master) data quality

Collaborate with Data Domain Experts from GBS MDM CoE periodically to collect, collate and analyse data for DQ metrics

Key Activities

When archiving or marking-for-deletion, the Data Steward checks for open transactions and/or use in other systems

Closing and filing change requests for master data

Notifying the Data User on the status of requests (e.g. rejected requests and reason    

Responsible for data entry into information systems

Responsible to respond to business for additional information on completeness of master data requests  

Respond to business with regular updates on master data mass uploads and large master data requests

Good communication and teamwork within and across organizational boundaries

Support MDM Operations Manager on process standardization and optimisation to drive down total cost to serve and enhance customer satisfaction through improved quality of processes

Supports the implementation of the agreed MDM2.0 project’s next steps · Customer service mind-set with excellent customer service skills

Experience

Bachelor level Minimum 2-3 years’ experience in a shared service centre with experience in MDM related functions

Working experience supporting MDM operational processes

Experience in implementation of MDM in a Shared Services environment preferred

Experience in interfacing with business operational customers and Information Management

Experience in root cause analysis

Experience in MDM application systems as key user (preferably SAP and SAP MDG)

Experience in complex IT system environments as user

Experience in complex business environments with multiple stakeholders, including service providers for both IT as organizational/process capabilities

Competencies

Accepting Direction
Accepting Responsibility
Acquiring Information

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 22548