Country CTS & Color Design Manager

Job Purpose

Lead and manage Color Design team Support off- site teams to duplicate color & system on samples & production line per request

Lead on creating new color panels for Showroom, (at least 30pcs/year)

Train & supervise the colors stylish & staff to complete their jobs on-time as request

Going out to support at all the factories in urgent technical application cases as request from CTS managers 10 %

Lead and manage 5 CTS Managers in Indonesia on daily or regular missions given included trouble shooting & new product trial run

Lead the team to achieve the target of the year in all under-control accounts 

Generate and report monthly CTS and Color Design activities to regional team

No injury in work and attend all safety training as request, implement CRM & LSR on-time in full 

Attend color panel and sample review with customers, buyers and key account manager

Key Accountabilities

Support to arrange works for color stylists at Color Studio or travel to account if needs.

Guide and support technician or CTS manager on develop color/sample development at customer field

Travel to customers / potential customers site to support sampling on time and meet customer’s request about quality and technical request.

Consult customer about color, finishing schedule, and measurement standards applied for product quality.

Assist Center application team & RD&I on trouble shooting & new product trial run at customer field

Key Activities

Assist sale team on action plan taken by Technical Service team responsibility & duty

Competitor Info collection (Business Activities and Headcount Number)

Update customer status (Payment, New Investment and their Business Plan)

Technical test results review & qualify

 Arrange the jobs for team and manage the change based on timeline & priority.
 Direct dealing with customers & buyers in term of process, colors & samples at color studio, customer factories or place invited to meet as request & customers satisfaction.
 Check and confirm the timesheet for the team.
 Submit the orders for all the necessary materials & equipment for work at department.

Solve arisen problems in self-scope and report to line manager for others.

Tasks assigned by line manager, such as 9 box and others

Take responsible & lead the safety action plan & make the department become a friendly workplace.

Experience

 Skillful in color matching & stylist.
 Wood technical knowledge (RD lab background)
 Experience in finishing line control.
 Strong Experience at least 8-10 years in Customer’s technical service management  English basic communication (Verbal, Reading & Writing).
 Work independence/ teamwork & under pressure.
 Result Orientation
 Team Player & Leadership

Education

Bachelor degree from any background

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