Sales Support Analyst

Job Purpose

The Sales Support Specialist is primarily responsible for collecting, verifying and processing customer rebate requests in a timely manner; administrating processes related to pricing, and supporting the Sales, Demand, and Customer Service team to bring together our end-to-end processes.  Contributes to delivering business metrics and profitability targets. The position requires frequent interaction with customers and internal sales personnel, so excellent communication and organizational skills are a must. This role will also identify opportunities to reduce inefficiencies by standardizing and automating processes and continuous improvement activities.

Job Responsibilities

• Collect and reconcile customer rebate requests to ensure accuracy of sales data.
• Process rebate credits in SAP, communicate / resolve discrepancies with customers and sales team.
• Provide ad hoc field support including analysis of sales data, accruals and rebate payments.
• Tracking metrics and provide reporting towards delivering targets
• Maintain rebate approvals in accordance with current authorization requirements
• Verify rebate payments are processed on time and escalate late payment issues
• Work closely with the Controller to maintain accurate accrual rates in SAP
• Ensure appropriate recordkeeping to satisfy audit requirements, as well as provide documentation to external auditors at year-end
• Maintain contracts and act as admistrator to our internal approval workflows
• Pricing administration, including working with Finance, Marketing and Sales on quoting, and price list(s) management, and in accordance with guidelines and processes

Job Requirements

• Bachelor’s degree required (economics, finance, etc.)  or 3+ years related experience in sales support and rebate administration.;
• Ability to identify key areas of opportunity for improvement within existing business processes.
• Advanced Excel skills required (including knowledge of vlookup and pivot tables)
• Ability to effectively communicate and cooperate with all departments within the organization
• Excellent analytical and organizational skills
• Experience with SAP and Business Warehouse is a plus
• Experience with quoting customers and maintaining price lists preferred.
• Intermediate to advanced knowledge using MS Access and SharePoint are preferred.