Sales Support Analyst

Apply now »

Date: Dec 6, 2023

Location: Strongsville, OH, US

Company: AkzoNobel

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

The Sales Support Specialist is primarily responsible for collecting, verifying and processing customer rebate requests in a timely manner; administrating processes related to pricing, and supporting the Sales, Demand, and Customer Service team to bring together our end-to-end processes.  Contributes to delivering business metrics and profitability targets. The position requires frequent interaction with customers and internal sales personnel, so excellent communication and organizational skills are a must. This role will also identify opportunities to reduce inefficiencies by standardizing and automating processes and continuous improvement activities.

Job Responsibilities

  • Collect and reconcile customer rebate requests to ensure accuracy of sales data.
  • Process rebate credits in SAP, communicate / resolve discrepancies with customers and sales team.
  • Provide ad hoc field support including analysis of sales data, accruals and rebate payments.
  • Tracking metrics and provide reporting towards delivering targets
  • Maintain rebate approvals in accordance with current authorization requirements
  • Verify rebate payments are processed on time and escalate late payment issues
  • Work closely with the Controller to maintain accurate accrual rates in SAP
  • Ensure appropriate recordkeeping to satisfy audit requirements, as well as provide documentation to external auditors at year-end
  • Maintain contracts and act as admistrator to our internal approval workflows
  • Pricing administration, including working with Finance, Marketing and Sales on quoting, and price list(s) management, and in accordance with guidelines and processes

Job Requirements

  • Bachelor’s degree required (economics, finance, etc.)  or 3+ years related experience in sales support and rebate administration.;
  • Ability to identify key areas of opportunity for improvement within existing business processes.
  • Advanced Excel skills required (including knowledge of vlookup and pivot tables)
  • Ability to effectively communicate and cooperate with all departments within the organization
  • Excellent analytical and organizational skills
  • Experience with SAP and Business Warehouse is a plus
  • Experience with quoting customers and maintaining price lists preferred.
  • Intermediate to advanced knowledge using MS Access and SharePoint are preferred. 


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.

Requisition ID: 31643



Nearest Major Market: Cleveland

Apply now »