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Sales Support Analyst

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Date: Sep 12, 2021

Location: Strongsville, OH

Company: AkzoNobel

AkzoNobel has a passion for paint. We're experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.

Job Purpose

AkzoNobel Coatings Inc. has a great opportunity for a Sales Support Analyst position that supports the Industrial Coatings Business.


The Sales Support Analyst is primarily responsible for collecting, verifying and processing customer rebate requests in a timely manner.  The position requires frequent interaction with customers and internal sales personnel, so excellent communication and organizational skills are a must. The successful candidate will also identify opportunities to reduce inefficiencies by standardizing and automating processes.


This position will be located at our Strongsville Technology Center in Strongsville, Ohio.

Key Accountabilities

  • Collect and reconcile distributor rebate requests to ensure accuracy of sales data. 
  • Process rebate credits in SAP, communicate / resolve discrepancies with distributors and sales team.
  • Maintain rebate approvals in accordance with current SMU authorization requirements. 
  • Provide ad hoc field support including analysis of sales data, accruals and rebate payments.
  • Work closely with the Controller to maintain accurate accrual rates in SAP
  • Ensure appropriate recordkeeping to satisfy audit requirements 
  • Maintain SLA and maintain the RFI Database 
  • Assist processing the customer claim process
  • Perform other duties as assigned

Job Requirements

  • Bachelor’s degree  required (economics, finance, etc.) OR 3+ years related experience including  processing of manufacturer rebates in SAP; 
  • Ability to identify key areas of opportunity for improvement within existing business processes 
  • Advanced Excel skills required ( including knowledge of VLOOKUP and pivot tables).
  • Ability to effectively communicate and cooperate with all departments within the organization
  • Excellent analytical and organizational skills 
  • Experience with SAP and Business Warehouse is a plus.
  • Intermediate to advanced knowledge using MS Access and SharePoint are preferred.  


AkzoNobel is an equal opportunity employer. In accordance with applicable laws, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.

Requisition ID: 11682 


Nearest Major Market: Cleveland