Technical Coordinator - Customer Service

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Date: 24-Jan-2023

Location: Slough, GB

Company: AkzoNobel

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

 

Technical Coordinator

Competitive salary and benefits package
Dulux Tinting Services
Slough, SL2 5DS


Having gained excellent customer services skills, you are ready to join a business that is a world expert in making coatings. Operating in over 150 countries, AkzoNobel is home to Dulux, the UK’s favourite paint, and has been awarded Top Employer status in the UK and Europe. We are now recruiting a Technical Coordinator to act as the coordinating support and key contact between the external customer, AkzoNobel and the DTS Field Service Engineers


Technical Coordinator – The Role
•    Respond to telephone calls & e-mails from customers regarding issues with their colour mixing system.
•    Create notifications/orders on our SAP system.
•    Attempt to resolve the issue via telephone or network.
•    If required release tasks to the Field Service Engineer.
•    Prioritise Service Engineer call outs.
•    General administration
•    Follow Company processes & procedures.

 

Technical Coordinator – About You

•    Experience of working in Customer Service
•    Proactive attitude
•    Committed to providing excellent customer service.
•    Able to prioritise workload & work to deadlines.
•    Strong communication, IT & interpersonal skills.
•    Experience of general clerical work
•    Working knowledge of Excel
•    Enjoys a collaborative working environment where supporting colleagues is key.
 

Technical Coordinator – What Is In It For You 
We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:
•    Competitive Salary (depending on experience)
•    25 days holiday excluding bank holidays
•    Income protection
•    Staff discount at Dulux Decorator Centre stores
•    Employee Assistance Programme
•    Employee Life Assurance
•    Company pension
•    Product discounts 
•    Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!

 

Technical Coordinator – How to Apply 
We have been inventing the future for more than two centuries and need people like you to be part of the team. Apply online via the link and we will get right back to you.

 

We are advocates of a healthy work life balance and mental wellbeing.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.