Customer Service Representative

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Date: Feb 13, 2026

Location: Singapore, SG, 486066

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

Key Accountabilities

• Process end-to-end customer orders in the ERP system, received via email, phone, or other channels, ensuring compliance with standard operating procedures.
• Proactively contact customers via phone to confirm details or resolve issues when necessary.
• Act as the first point of escalation for customer inquiries and complaints, providing timely and effective resolutions.
• Coordinate closely with logistics, field force, and other internal teams to ensure on-time deliveries and resolve customer queries.
• Prepare and share daily reports on order status and service performance.
• Achieve key performance indicators (KPIs) set in place, including order performance, and identify trends for improvement.
• Evaluate current processes and propose improvements to enhance efficiency, accuracy, and customer satisfaction; implement approved changes in collaboration with the Manager.
• Maintain strong product and customer knowledge to recommend additional or alternative solutions when needed.
• Ensure proper registration, filing, and archiving all customer service-related documentation in compliance with company standards.
• Serve as a team player capable of rotating across various roles within the function to ensure business continuity during team absences.
• Be open and flexible to work across different Customer Service roles as required, ensuring smooth operations and business continuity.

Requirements

• SAP experience – recommended to have hands-on experiences prior
• Educated to Degree level or equivalent.
• > 2 years managing a complex customer service team in an international environment
• Process driven to deliver incremental business efficiencies
• IT skills in MS Office and SAP, Advanced Excel knowledge required,
• Excellent communication skills at all levels, internally & externally with a drive to reach out to customers and sales team via phone calls.
• Strong advanced troubleshooting abilities with exceptional organizational and time-management skills; proven capacity to multitask effectively and perform under time pressure in a fast-paced environment
• Able to work 5 days a week (office-based in Changi Business Park)

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 49803

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