Customer Service Rep

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Date: Apr 2, 2024

Location: Singapore, SG

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

 

For more information please visit www.akzonobel.com 

 

© 2024 Akzo Nobel N.V. All rights reserved.

Key Accountabilities

• Responsible and accountable for Protective Coating Project orders - Full spectrum end to end processes from PO receipt to final delivery.
• Ensure efficiency and accuracy for overall order processing from order receipt, and fulfilments to shipment; attending to internal and external customers’ WhatsApp during office hours and after office hours if any.
• Raises issues in delivery and/or document processes with respective function teams.

Key Activities

Location: Tuas South

Transport provided at designated MRT; Lunch provided.

 

• Manage customer order issues by constantly working closely with counterparts in Sales, Logistics, Planning, Transporter, and Invoicing teams to make necessary rectifications.
• Track and follow up on orders supplied locally.   (OBD push till final delivery)
• Liaise with the supply/demand team to arrange inward supply for projects required. 
• Manage goods return from customers as per company policies and guidelines.
• Manage and clear backlog through regular weekly review and change and update RDD Daily.


• Ensure delivery of key projects and new product development plan
• Monitor project milestones against a timeline and identify gaps and remedy actions including scheduling of project meetings, preparation of agendas, document meeting minutes, and track actions.
• Provide regular and timely progress updates to project customers. 

• Maintain PMO process governance with periodic checks on compliance.
• Ensure that all aspects of a project are organized and in conformance with the timeline and deliverables requirements.
• Develop and maintain a project performance database that tracks overall progress and achievement of milestones.
• Assign and monitor resources effectively to boost project efficiency and maximize deliverables output.
• Report project risks and outcomes to appropriate management channels, and escalate issues according to the project work plan.


• Prepare portfolio dashboards and reports for management review.
• Assists and supports in ad hoc tasks relating to order processing and process improvement when required.
• Adheres to all applicable corporate as well as site policies/procedures regarding personal conduct/HS&E standards and acts in compliance with all regulations.

Experience

• Min. GCE N/O Level, with Three or more years of experience in customer service and order management in Marine or Coatings industry preferred
• Able to work in a very fast-paced environment
• Experience in coordinating teams and clients 
• Proven success in a corporate setting, working with CS team, logistic, planner / demand and commercial team
• Knowledge of Microsoft Office
• Knowledge of SAP (SD & PM) system – run reports and updates orders 
• Possesses problem-solving skills independently and a deadline-oriented ability to work under pressure within a tight timeline.
• Good communication and interpersonal skills 
• A good team player who can work independently with minimum supervision.

 

 

 

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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