Regional Commercial Quality Manager MPY & ASC

Job Purpose

• To manage and develop the commercial side of quality in a BU under the perceived quality block, while the Regional quality manager are working in improving the planned and executed quality in the sits

Key Accountabilities

Improve internal and external quality metrics

Managing Customer Complaints

Managing Quality Incidents

Claims negotiation 

Quality Systems

Customer triggered quality assessment and auditing:  

Internal and Distributor Audits: 

Commercial contracts:

Quality related project management: 

Business quality reporting: 

Systems, Data & Documentation:

Experience

• Minimum bachelor’s degree in business management or technical field (Chemistry Engineering) Masters preferred
• Background in paints and coatings industry, 8-10 years of work experience in commercial roles or technical service or sales project management or Quality with knowledge of Coatings product use and application.
• Qualifications or experience in Quality Systems, ISO 9001 & 14001 and quality improvement tool desirable.
• Internal as well as Customer Auditing experience
• Experience in customer negotiations and contracting related to quality, complaints and claims
• Skills – Leadership, stakeholder management, project management, drive, result orientation, communication and commercial and business acumen. Understanding of financial concepts related to sales and cross functional processes (sales, technical service and manufacturing)