Demand Analyst

Job Purpose

• Detailed SKU, country, & segment level forecast creation, based on (OMP) statistical forecast generation
• Supporting the regional demand manager in reviewing forecast performance & forward demand scenarios with regional sales team and directly with customers where appropriate
• Implementation of customer contracts for customer-specific products, and call-off contracts for project orders
• Support the implementation & maintenance of basic regional service level agreements (SLA’s), and the implementation & maintenance of customer needs-based segmentation (CNBS)
• Providing commercial analytical support for regional inventory management, with specific focus on (1) reducing FG SLOB inflow through demand forecast improvement and (2) increasing SLOB outflow by active coordination of selling efforts with sales team, rework activities with manufacturing & supply chain teams, and coordination of alternative end-use opportunities

Key Accountabilities

Demand Planning：

• Use corporate forecasting tools to provide an unconstrained demand forecast for the region, addressable by region, country, market segment, product family, customer, and SKU
• Work with the demand hub on selectively improving the statistical baseline forecast.
• Support customer demand manager to liaise with other functions, such as sales, customer service, & marketing, to enrich the statistical forecast with customer/market intelligence, sales pipeline development, new product introduction
• Review historical demand forecast accuracy & future demand forecast plans directly with sales team & with strategic customers
• Support customer demand manager to ensure vulnerabilities & opportunities to the demand plan are captured, articulated, quantified and included in the demand plan as appropriate.  Such items could include unusual seasonality factors, general or market-specific economic factors, planned price increases, or strategic company initiatives
• Prepare & submit regular demand reporting requirements
• Prepare required content for demand-specific IBP meetings, such as the regional DMR’s

SLOB Management

• Root-cause analysis of reasons for SLOB inflow, and corrective actions.  For example (1) understanding reasons for over-forecasting and taking corrective action, (2) understanding reason for MTO in-stock and working with customer service and sales to sell (3) identifying FG SKU’s nearing shelf-life expiry and working with Quality to recertify & extend shelf-life (4) analysis of customer returns and corrective actions
• Support customer demand manager in coordinating the regional SLOB inventory process using the IHART SLOB tool, ensuring that solving actions are identified & implemented. 
• Coordinate with the sales team & supply chain on concession sale & reworking opportunities.
• Implementation of commercial contracts covering customer-specific and project-specific products
• Prepare required SLOB activity reporting

Service Agreements

• Coordinate the commercial implementation of regional basic SLA’s, covering minimum MTO order quantities, delivery lead-times, minimum delivery quantities
• Support the definition & implementation of CNBS customer category-specific SLA’s, including required master data upgrade & maintenance, and cross-functional collaboration with customer service, sales, supply planning & logistics teams
• Develop and implement the necessary KPI dashboard to measure adherence to basic & CNBS SLA’s, with tracking and follow-up of exceptions.

General Responsibilities

• Abide by all relevant health, safety, and environmental rules, leading by example in their application
• Apply the AkzoNobel core principles and code of conduct, without exception, in daily activities, and leading by example in team activities

Job Requirements

• Bachelor’s degree in a supply chain or business-related subject with at least one year of experience(demand planning or supply planning) preferred or Associates Degree with 3+ years of experience(demand planning or supply planning). 
• Previous experience in demand planning, S&OP / IBP, and customer services  
• Effective communication skills
• A strong analytical and lateral thinker
• Good verbal and written English.
• Excellent data processing skill, proficient in using MS Excel and SAP BI/BW and CRM
• Basic experience in SAP transcation, basic understanding of master data (SD MM WM modual)
• Coding skill (VBA, Phyton) is a plus, MS PBI is a plus.
• Excellent written, presentation and verbal skills
• Good problem-solving skills
• Strong desire to progress in the organization
• Pragmatic and be able to deliver in a pressured environment.