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Digital Delivery Manager

Date: Dec 27, 2021

Location: Sassenheim, NL

Company: AkzoNobel

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

Bring the highest levels of technical, agile delivery management and communications skills to a key global role

AkzoNobel is committed to the highest levels of service towards our many customers worldwide. Within this context, your mission in this role is to drive operational excellence via the delivery of Digital Service Operations (DSO) services in line with customer expectations and agreed budget and performance levels. In doing to you help to simplify, standardize, globalize and automate processes wherever possible. 

You will be part of GBS IM Services, which is responsible for providing seamless End-to-End IT services to our business units and end-users across the globe. Much of this service delivery is outsourced to external strategic partners and a central part of the role is to ensure the quality of services delivered by these partners.

Is this a challenge that matches your profile as a highly analytical and proactive professional committee to achieving and maintaining the highest quality standards? Have you gained strong project management/portfolio management experience along with strong external vendor management experience in an international context? Can you act autonomously while effectively influencing a number of internal and external parties? Above all, can you make a real difference within our dynamic, multinational and multicultural business environment?  

If you offer all this and more, we invite you to apply for the position of
 

Responsibilities

This role is based in Sassenheim, the Netherlands, from where you are responsible for the delivery and service management of both infrastructure and application Digital (DevOps) services in such a way as to maintain and improve customer satisfaction.

This requires you to:

  • Increase user and customer satisfaction by handling all service, incident and change requests efficiently and professionally; 
  • Perform forecast (sprint) planning;
  • Assume responsibility for the management of DevOps teams from suppliers and execution of SLA’s towards the customers, ensuring that these are met;
  • Guard the digital (IT) landscape for digital service operations;
  • Perform the ongoing analysis, documentation, management and reporting of incidents and requests in daily operations;
  • Ensure appropriate and accurate communication to the business and IT support staff, including work schedules and instructions etc.


At all times you cooperate with delivery managers of other domains to create a superior End-to-End service experience. In doing so you embody a service mindset that goes beyond the technical to understand the issues from a business/user’s perspective. Further, you stay abreast of all external trends and contribute to the operational integrity of AkzoNobel globally through continuous improvement.

This requires you to:

  • Monitor and evaluate feedback in order to develop and coordinate improvement processes;
  • Recognize the potential of strategic application of IT solutions/assets;
  • Drive knowledge management and value extraction within the digital domain;
  • Ensure that work instructions are provided, that work schedules are established and that adequate resources are assigned to ensure effective end-to-end service delivery, this to be able to meet customer specifications and service levels.


It is essential that you are able to remain neutral toward technology, vendor and product choices, being more interested in results than in personal preferences. You should also be able to balance the long- and short-term implications of individual decisions, seeing the whole picture (helicopter view) whilst also focusing on the detail.
 

Requirements

To apply for this position you must possess all the following attributes:

  • Master/Bachelor degree in Business Management, Computer Science, or Computer Engineering;
  • At least six years of experience in the IT sector including 2-4 years managing IT services across diverse geographies and organizational cultures;
  • Knowledge of, and experience with ITIL, Agile/Scrum, DevOps, digital solutions and basic knowledge of software development processes; 
  • Knowledge of the manufacturing/ process industry and of best practice solutions in the shared solutions space;
  • Experience with managing digital services and technologies, like for example digital Marketing, E-commerce, API, Portals and hosting infrastructures;
  • Strong communication and stakeholder skills including fluent written and spoken English.
     

Become part of an outstanding company

Become part of an outstanding company
AkzoNobel is consistently rated as one of the top employers in The Netherlands. You will join a company that is committed to achieving real sustainability. At a personal level you will also benefit from:

  • a competitive salary with an above average number of annual holidays;
  • participation in the AkzoNobel pension plan; 
  • travel expenses to and from work
  • opportunities for education that will help you to grow beyond this role
  • flexible working environment
     

Short Description

We welcome your online application via https://www.akzonobel.com/en/careers. Only online applications will be considered. If you have any questions, please contact Merith de Bock, Talent Acquisition Partner, +31 880 030 731 option 2. Or send an email with your questions to TalentResourcing.NL@akzonobel.com.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 15900