Customer Service Representative

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Date: 26-May-2023

Location: Sassenheim, NL

Company: AkzoNobel

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

In short

Our goal is to offer all our AkzoNobel customers outstanding customer service. It is not without reason that we stand for 'People, Planet, Paint'! We are looking for new, enthusiastic English speaking colleagues for our Customer Service team who will also help us grow towards a more digitalized working place. Does that sound like something for you? Then read on!
 

What?

In your role as Customer Service Representative, you can fully focus on what you enjoy doing the most. Handling all customer requests! We're looking for someone who likes to work independently, but finds it very important to be ''that'' team player your colleagues can depend on. It is our goal to make sure that our customers are satisfied, and we make sure that all their questions and requests are dealt with swiftly and accurately. Your day will be full of surprises, because besides working in the market and doing customer relations, it is of course very important that our existing customers remain happy and that all their questions and orders are handled in a fast and customer-friendly way. 

 

You will also:

  • Register and process customer orders in the ERP system received via, electronic mail, phone or through other contact with the customer

  • Act as first level contact with customer for answers to questions and in attempting to resolve complaints

  • Support the order-to-cash process with excellence in order processing

  • Registers customers complains

  • Closely cooperate with the logistics function to maintain consistency in approach towards customer service in the organization.

 

Who?

Having an affinity with Customer Service certainly helps, but we would not expect you to know everything! You will receive an extended paid onboarding period to learn how it all works and how to communicate effectively with our customers. In addition, it is important to us that you enjoy working in a dynamic and innovative department! It helps if you have lived in the UK and are experience in supporting customers in the English language.

 

Furthermore, you should have at least the following:

  • You have a customer-oriented, empathetic attitude. Someone who is willing to go the extra mile to meet the needs of our customers and deliver on our brand's most important promise, quality.

  • Active listening skills are essential in order to understand and resolve the needs of our customers in a timely manner.

  • You are solution driven, with a proven track record in problem solving and explanations.

  • Ability to operate computer systems with accuracy and efficiency (SAP, MS office).

  • Outstanding communication skills in the English language (both written and spoken at excellent level).

  • French or Dutch languages knowledge is welcome.

Why?

  • An attractive salary with performance-oriented salary growth.

  • A fixed bonus in the form of a 13th month.

  • Possibility to work hybrid.

  • Initial one year contract leading to the prospect of a permanent contract.

  • An environment where you feel like you can grow! We offer opportunities that enable you to develop yourself professionally and personally.

  • And, you also get 44 days off per year (as well as an annual holiday payment), travel allowance and much more!

 

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.