Customer Service Representative

About the role

At AkzoNobel, we're passionate about creating better futures through sustainable innovation. As a Customer Service Representative, you play a key role in delivering an outstanding customer experience and helping our customers succeed every day.

You do not need to know everything from day one. We will support you with a structured onboarding program and help you build the knowledge and confidence needed to thrive. What matters most is your customer-first mindset, your willingness to learn, and your ability to adapt in a fast-moving environment.

If you enjoy solving problems, building relationships, and working with colleagues across different teams, this could be the opportunity for you.

What you will do

As part of our Customer Service team, you will be the first point of contact for customers and a trusted partner throughout the order-to-delivery journey. You will work closely with Sales, Planning, Logistics and Back Office teams to ensure excellent service and seamless operations.

Key responsibilities

• Process customer orders accurately and efficiently, ensuring a positive customer experience.
• Manage orders received via email, phone, e-ordering platforms and other customer channels using SAP.
• Act as the first point of contact for customer enquiries and provide timely, professional support.
• Investigate, manage and resolve customer complaints effectively.
• Build strong product and customer knowledge to identify tailored solutions and opportunities.
• Collaborate closely with internal stakeholders to ensure customer commitments are met.
• Contribute to continuous improvement initiatives and help optimize customer service processes.
• Develop strong and lasting relationships with customers and internal teams.

What you bring

You are someone who enjoys helping others and takes ownership of finding solutions. You are proactive, resilient and comfortable working in a dynamic environment where priorities can change quickly.

We are looking for someone who has:

• A strong customer-focused mindset and a genuine desire to deliver excellent service.
• The ability to manage multiple priorities and perform well under pressure.
• Strong problem-solving and analytical skills.
• A collaborative approach and team-player mentality.
• Confidence in working with different stakeholders across the business.
• Experience with SAP or another ERP system, or the ability to learn new systems quickly.
• Affinity with process automation and/or strong Excel skills is considered an advantage.
• Fluent English language skills.
• Basic Dutch language skills are preferred.

What we offer

At AkzoNobel, you'll join a global company with a long heritage of innovation and a strong commitment to sustainability. We encourage everyone to bring their authentic selves to work and offer opportunities to grow, develop and make a meaningful impact.

Our rewards package includes:

• Competitive Salary 
• 44 vacation days
• Hybrid working opportunities
• AkzoNobel pension plan
• Commuting allowance or public transport card

Join us

Ready to make an impact and help create great customer experiences every day? We'd love to hear from you.