Customer Service Representative

Let's paint the picture of this role:

Are you passionate about delivering outstanding customer service and building strong relationships? As a Customer Service Representative in our Coatings business, you will be the key contact for our customers, ensuring their orders are processed smoothly and their inquiries are handled efficiently. You will work in a dynamic environment where every day presents new challenges, from managing orders to resolving complaints. If you thrive in a fast-paced setting and enjoy collaborating with teams across the organization, this role is for you!

Responsibilities:

As a Customer Service Representative, you will be the key contact for our customers, ensuring their orders are processed smoothly and their inquiries are handled efficiently. This role offers a dynamic and collaborative environment where you can build strong relationships and contribute to improving customer satisfaction every day!
 

• Manage order receipts efficiently, ensuring timely processing and excellent customer interactions.
• Support the order-to-cash process with accuracy and efficiency.
• Register and process customer orders in the ERP system received via e-ordering platform, email, or phone.
• Ensure order processing is complete and correct, escalating delivery or invoice issues when necessary.
• Act as the first point of contact for customer inquiries and proactively communicate updates.
• Handle customer complaints by recording them in the system, forwarding them as needed, and contributing to corrective actions.
• Develop a strong understanding of customer needs and provide solutions, including alternative product recommendations.
• Propose process improvements to enhance efficiency and service quality.
• Maintain accurate records and documentation related to customer service operations.
• Collaborate with internal teams, including Back Office, Sales, and Logistics, to ensure seamless operations.
• Coordinate on-time deliveries with logistics and service providers, following customer specifications.
• Perform additional customer service-related activities based on business needs.

What do you need to be successful in this role:

• 3+ years of experience in customer service, preferably in a B2B environment.
• Strong customer service orientation with excellent stakeholder management skills.
• Effective communication and presentation skills.
• Ability to work under time pressure and manage complex customer accounts.
• Commercial and business acumen with a solution-driven mindset.
• Proficiency in ERP systems.
• Fluent in English (additional languages are a plus).
• A team player who thrives in a collaborative environment.

What do we offer in return:

• 44 vacation days
• Participation in the AkzoNobel pension plan.
• 13th month
• Travel expenses to and from work.
• Opportunities for ongoing education and professional development.
• Being part of events and networking platforms.
• Paint with a discount.
• Hybrid working (60% in office 40% from home).

More information and how to apply:

We welcome your online application via https://careers.akzonobel.com/. If you have questions about the role or interview process, please contact Bobby Heideman at Bobby.heideman@akzonobel.com. #LI-BH1

It is essential that you have a visa that allows you to work in the Netherlands. The recruitment process includes a selection of the best applications received through the system, interview rounds, and further steps. An online assessment and an employment screening might be part of the selection process.