Customer Service Representative (French‑speaking)

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Date: Mar 27, 2026

Location: Sassenheim, NL

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

Job Details

Introduction – en français

Vous êtes orienté client, dynamique et motivé par un environnement en constante évolution. Même si vous n’avez pas encore toutes les connaissances, ce n’est pas un problème. Nous vous accompagnerons dès votre arrivée afin de vous aider à intégrer l’équipe et à devenir pleinement opérationnel. Ce rôle demande une attitude positive, un esprit d’équipe et la capacité de gérer plusieurs priorités tout en offrant un service irréprochable à nos clients.

About the Role (English)

As a Customer Service Representative, you support our fixed customer base, mainly distributors and automotive bodyshops. You provide reliable, service‑oriented support and maintain daily customer contact. Customer Service experience is a plus but not required. We offer structured onboarding and a dynamic work environment where flexibility and a proactive mindset are essential.

Your Responsibilities

You are responsible for efficient and accurate customer support and work closely with internal teams to ensure a high and consistent service level.

Your key responsibilities include:

• Providing high‑quality, service‑oriented support to fixed customers, mainly distributors and automotive bodyshops.
• Managing and processing customer orders in SAP via email, e‑ordering platform, phone and other channels.
• Acting as the first point of contact for customer inquiries and complaints and handling these professionally.
• Building product and customer knowledge to offer suitable solutions and continuously improve ways of working.
• Collaborating effectively with Back Office, Sales, Planning and Logistics teams.

What You Bring

You have a proactive, service‑minded attitude and enjoy working with customers in a dynamic environment.

You also bring:

• Flexibility, stress resistance and strong problem‑solving skills.
• A collaborative mindset and confidence in working with multiple stakeholders.
• Affinity with digital tools; experience with SAP and or Excel is a plus.
• Fluency in French, with proficiency in Dutch and or English.

What AkzoNobel Offers

AkzoNobel is consistently recognized as one of the top employers in the Netherlands and is committed to real sustainability and continuous development. You will join a company that values initiative, offers broad and impactful roles and invests in your growth.

You can expect:

• Salary from €3.440 till €4.365
• An 13th month.
• 44 vacation days.
• Hybrid working possibilities.
• A solid pension plan.
• A commuting allowance or public transport card.
• Access to a wide range of additional benefits.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 52610

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