Local IT Officer

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Date: Dec 12, 2024

Location: Samut Sakhon, TH, 74000

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

Job Purpose

The purpose of the Local IT Officer (LITO) is to be the “local owner” of IT services and issues in his/her geographical area. This encompasses active IT support to local or regional questions and issues, incidents, and escalations. Active engagement to ensure local users are trained in IT solutions and aware of relevant IT updates. Active involvement in local security, financial management and asset management.

Key Accountabilities

Responsible to proactively improve the end-user productivity and experience in own region. Influence the IT experience of the user and minimize the need to contact the IT Services helpdesk. Be THE go-to person for local management and users in case of IT and OT questions and issues that need follow up. Arrange proper follow up from global resolver groups and monitor timely and adequate resolution. Be the local host for IT projects where needed and act as the process coach for IT processes, supporting AkzoNobel users in utilizing the IT processes and resources in the most effective manner.
Resulting in, Local IT and OT questions are properly answered, issues are timely and adequately resolved. Adequate local support is given to global IT project teams where needed.
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Experience

Experience / Education
-   Bachelor degree level education.
-   Professional with minimum of 3 years of experience in the IT sector including 3 to 5 years managing IT services in a local country organization in a Global IM department.
-   Basic IT infrastructure knowledge on: networking, firewalls, servers, workplace services
-   Strong Service management mindset.
-   Knowledge of best practice solutions in the shared solutions space.
-   Strong knowledge and experience in the assigned service domain.
-   Individual must demonstrate ability to act autonomously.
-   Know the structure and setup of IM Services (End-to-End services), procedures and people in the Information Management departments and the GBS-IM departments.
-   Needs to have a process mindset, while being customer facing.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 43657

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