Inside Sales

Job Purpose

The Inside Sales Representative will be responsible for selling and supporting the segment and associated end-users accounts. This individual will also develop phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and through establishing business relationships with existing and potential customers.

Job Responsibilitites

• Collaborate with local sales teams and management to determine necessary strategic sales approaches within specific markets.
• Maintain and expand the CRM database of current and future prospects. All communication, customer data and sales activity to be captured within CRM.
• Manage cold-call prospects that are generated by external sources of lead. Emphasize product/service features/benefits, and overall program terms. Overcome objections and ensure follow-up by passing leads to sales teams with task generation tracking within our CRM system. Measure and track follow-up.
• Set up and deliver sales/marketing messages through telephone and/or online methods to customers to improve their knowledge of products/offerings.
• Look for opportunities to cross-sell and/or up-sell situations to gain sales commitments.
• Be the conduit into the sales teams to manage any customer issue that cannot be solved via phone or online communication method. Track and close out tasks to completion.
• Coordinate customer training as necessary.
• Assist sales teams in managing market intelligence through external data and/or field supplied data to validate market dynamics.
  
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Qualification

• Minimum bachelor degree in any field.
• Minimum 1-3 years of sales experience (paints, coatings or resin products is a plus)
• Good presentation, negotiation, systematic thinking and positive attitude.
• Leadership skill is required.
• Strong English verbal and written communication skills.
• Proficiency in MS office and computer technology
• Customer service orientation and leadership/influencing skills

Competencies