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Technical Service Representative

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Date: May 12, 2022

Location: Salem, OR, US

Company: AkzoNobel

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining one customer at a single site.  This position will be based in Northwest Washington State.

Key Accountabilities

  • Provide total technical support to customers
  • Analyze product-related issues, including on-site analysis and actuations. Perform laboratory analysis of the issues when needed. Communicates with RS Lab and/or Quality Control department to establish corrective actions
  • Gather customer needs and requirements in cooperation with Sales and Marketing organization to help build the customer strategy plans
  • Actively participate in key phases of the sales process to prospects
  • Proactively prevent and solve problems of a technical nature occurring at existing customers
  • Attend the testing process as well as the implementation of new products and technologies
  • Develop and maintains relationships with customer technical staff, in order to keep and to extend the business
  • Use reporting tools such as Customer Relationship Management (CRM) software to update the key customers’ databases with valid, accurate and complete information (visits reports, action reports, cases, regulatory requests, etc.)
  • Deliver periodical progress reports, proactively submit information regarding trends within the market and provide recommendations regarding the improvements in the approach to the market
  • Monitor competitive activities at customers’ facilities
  • Practice all the applicable corporate as well as site policies/procedures with regard to personal behavior / Health, Safety and Environmental (HSE) standards.  Act in compliance with all regulations

Education and Experience

  • High school diploma or equivalent required.  Bachelor's Degree in Chemical Engineering, Chemistry, or related field preferred
  • 3-5 year's experience in technical services and support in paints and coatings or business-to-business industry
  • Must possess commercial and business acumen as well as an understanding of cross functional processes and financial concepts related to sales and cost to serve
  • Effective problem solving skills
  • Effective communication and presentation skills.  Must be able to manage stakeholders
  • Ability to create value propositions
  • Proficiency with Microsoft Office.  Experience using Customer Relationship Management (CRM) software preferred
  • Ability to travel 10% to support customer needs

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AkzoNobel is an equal opportunity employer. In accordance with applicable laws, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.

Requisition ID: 19482


Nearest Major Market: Salem