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Technical Service Representative

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Date: Sep 13, 2021

Location: Roanoke, VA, US

Company: AkzoNobel

AkzoNobel has a passion for paint. We're experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.

Job Purpose

Provides technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining existing customers.

Key Accountabilities

•    Must follow all established safety rules and procedures
•    Must follow and adhere to company’s Code of Conduct
•    Formulation of special colors and minor modifications to improve application of curing; preparation of test panels.
•    Evaluation of customer’s procedures and finished product.
•    Test runs & compliant resolution
•    Creates/demonstrates the ability to solve problems
•    Establishes a positive relationship with customers
•    Reviews and discusses activities with sales manager 
•    Reports problems to customer and offers corrective action
•    Monitor finishing lines for adherence to established process controls
•    Check incoming materials and/or pre-ships for color and quality
•    Assist in training of finish room personnel
•    Attend all meetings pertaining to finishing
•    Maintain materials and assist in ordering
•    Keep daily records of any variations on finish lines out of the ordinary
•    Problem solving of recurring problems in finish
•    Keep plant personnel informed on finish changes, technical info. And proper handling of materials
•    Dispose or work-off expired materials
•    Maintain master color panels and quality control on materials
•    Look for ways to improve the efficiency of the process
•    Typically assigned to the customers manufacturing operation    


•    Must be knowledgeable in various finish application systems and have good color matching skills Ability to read and comprehend instructions and safety guidelines
•    Ability to write or verbally deliver correspondence professionally and effectively to all levels of management, peer group and customers
•    Must have effective interpersonal and presentation skills
•    Ability to work independently
•    Ability to multi-task and balance priorities
•    Dedicated and committed safety leadership and presence
•    Analytical reasoning and problem solving skills
•    Basic computer skills; email, sending reports, etc.
•    Coaching/teaching and decision making skills
•    Ability to wear all required personal protective equipment in customer’s site
•    Must be able to stand or walk for long periods of time 
•    Ability for overnight travel to accommodate business demands


Two to four year degree in related field preferred or 2-5 years experience in wood coatings or furniture/building products manufacturing.  Experience in the coating, chemical industry/paints.

Physical Demands

The physical demands described in the essential qualifications are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


AkzoNobel is an equal opportunity employer. In accordance with applicable laws, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.


Nearest Major Market: Roanoke