Technical Engineer Chatbot

Job Purpose

Role Overview

We are looking for a highly skilled Senior Chatbot Developer with at least 5 years of experience in designing, developing, delivering, and operating large-scale chatbot solutions. This role involves strong technical leadership, end-to-end ownership, and the ability to collaborate across business teams and platform providers to convert requirements into scalable chatbot features.

Key Accountabilities

Key Responsibilities

• Lead the architecture, design, development, testing, deployment, and maintenance of enterprise-grade chatbot systems.
• Build and optimize backend services, workflows, and integrations using Node.js, Python, and cloud-native technologies.
• Run and maintain the chatbot’s overall operations, health, monitoring, reliability, and performance.
• Actively monitor logs, analytics, dashboards, and alerts to ensure stability and SLA compliance.
• Troubleshoot production issues, conduct root-cause analysis, and implement long-term corrective actions.
• Collaborate with chatbot platform providers to implement new features, platform enhancements, and roadmap items.
• Work with business stakeholders across multiple teams to gather requirements and convert them into clear deliverables and features.
• Manage integrations, data flows, and automation with enterprise data systems, financial applications, and master data platforms.
• Own the chatbot’s knowledge architecture including training material quality and knowledge management processes.
• Drive continuous improvement in performance, accuracy, reliability, and user experience using analytics insights.
• Mentor junior developers, conduct code reviews, and uphold engineering best practices.
• Implement DevOps and CI/CD workflows to streamline development and deployment.

Experience

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 5+ years of experience in chatbot development, conversational AI, or automation platforms.
• Strong proficiency in Node.js and Python.
• Deep understanding of REST APIs, webhooks, microservices, and enterprise integration patterns.
• Experience with chatbot analytics, performance measurement, and operational insights.
• Proven ability to manage end-to-end chatbot operations, upgrades, monitoring, and optimizations.
• Strong stakeholder collaboration skills with experience working across multiple teams and business functions.
• Ability to convert business requirements into structured technical deliverables.
• Experience with DevOps pipelines, CI/CD, Git, Docker, and cloud environments (AWS/Azure/GCP).
• Strong architectural reasoning, debugging skills, and problem-solving capability.

Technical Skills

• Experience integrating with data systems, financial systems, master data applications, or other enterprise platforms.
• Understanding of financial data flows, master data structures, and backend process logic is a plus.
• Hands-on experience building API-driven integrations and automation workflows.
• Strong grasp of NLP concepts such as intents, entities, conversational flows, and training data optimization.

Preferred Skills

• Experience with frameworks like Dialogflow, Rasa, Microsoft Bot Framework, Kore.ai, Moveworks, or similar.
• Exposure to LLM-based features, generative AI, and advanced conversational design patterns.
• Experience using observability tools for logs, metrics, alerts, and performance monitoring.
• Knowledge of Mandarin is an added advantage, especially for collaborating with regional stakeholders or platform teams.
• Prior experience working with external vendors or platform engineering teams on roadmap delivery.

Soft Skills

• Strong leadership and ownership-driven mindset.
• Excellent communication and cross-team coordination abilities.
• Ability to mentor and guide junior developers.
• Structured, proactive, and quality-focused approach to work.