Technical Engineer Chatbot

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Date: Mar 26, 2025

Location: Pune, IN

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

 

For more information please visit www.akzonobel.com 

 

© 2024 Akzo Nobel N.V. All rights reserved.

Job Purpose

We are looking for a skilled Chatbot Developer with experience in Large Language Models (LLMs) and automation solutions to join our team. The ideal candidate will have a strong technical background in chatbot development, automation, and AI-driven conversational experiences.

Key Activities

Conversational AI & LLMs

  • Solid understanding of LLMs and conversational AI technologies.
  • Knowledge of how LLMs work, including prompt engineering, fine-tuning, and model optimization.
  • Expertise in NLP concepts such as intents, entities, and context management.
  • Experience in designing and optimizing conversational flows.

Automation & Development

  • Strong Python programming skills.
  • Experience in building efficient and scalable automation solutions.
  • Working knowledge of REST APIs, API development, Flask framework, and Apache.
  • Hands-on experience with Azure Functions and Logic Apps.
  • Experience with chatbot analytics, including user behaviour analysis, sentiment analysis, and tracking feature performance.
  • Understanding of user engagement tracking and productivity metrics.

Chatbot Platforms

  • Experience with at least one major chatbot platform such as Moveworks, Kore.ai, Amelia, AWS Lex, or similar.

DevOps & Agile Practices

  • Hands-on experience with DevOps methodologies and agile development.
  • Experience working in sprints using Azure DevOps, Jira, or similar tools.
  • Knowledge of version control and code repositories (Bitbucket, Git, etc.).

Experience

  • Minimum 3 years of experience in building and maintaining chatbots.
  • Strong end-user experience mindset.
  • Ability to engage with stakeholders, gather requirements, and implement end-to-end automation solutions.
  • Experience in managing the entire lifecycle of chatbot automation solutions.
  • Good communication and presentation skills.
  • Strong problem-solving mindset with the ability to explore and learn new automation tools and technologies.
  • Proactive in bringing new automation ideas and improvements.
  • Experience with Microsoft Copilot Creator Studio.
  • Knowledge of OpenAI Creator Studio.
  • Exposure to other automation tools and platforms

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 45816 

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