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Global HR Systems Support

Date: Sep 29, 2021

Location: Pune, IN

Company: AkzoNobel

AkzoNobel has a passion for paint. We're experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.

Job Purpose


  • Provides support for our global HR systems (mainly SuccessFactors), including researching and resolving problems, unexpected results or process flaws and recommending solutions or alternate methods to meet requirements. Mainly the job holder is responsible for solving issues and answering questions local HR cannot solve him/herself (so called 3rd line support) and therefore he/she serves as a key liaison with third parties such as the system supplier SAP or our outsourced Information Management partner (40% of time).
  • Continuously improves the system, after close consultation with the System Expert: he/she will maintain tables and workflows, document processes and results and assist in development of standard reports for ongoing customer needs. He/she will also help maintain data integrity in systems by running queries and analysing data (20%).
  • Provides guidance and support on the use of various system functionalities by training our stakeholder community on new processes/functionality and train new system administrators/local key users (20%).
  • Aassigning incoming HR Cases and Tasks, running reports on open work and monitor if some Cases/Tasks needs additional attention to stay within our Service Level Agreement (10%).

Puts policies into practice (for example escalate cases) in order to contribute to internal customer satisfaction (10%).

Key Accountabilities

  • Assign incoming Cases/Tasks to the correct group/person within the global team
  • Take on and handle complex questions and register and control issues in case management system (incident management)
  • Report out on the number and type of issues, open Cases/Tasks per person
  • Manage account creation, maintain user groups and approve (HR) accesses to our global HR system
  • Provide input to the various Frequently Asked Questions documents and other knowledge articles
  • Maintain instructions, training materials and/or guidelines for internal use
  • Execute system work after intake of System Expert (for example provision small/minor changes, organize mass uploads, monitor workflow, support delegation)
  • Provide functional application maintenance of our global HR system (SuccessFactors) and act as first contact for supplier (SAP)
  • Be an implementation partner (certified user) by doing system maintenance, configuration and functionality changes


  • Educated to Bachelor’s degree or equivalent;
  • 1-2 years’ experience in a customer focused, technical support based role (preferably in HR, could also be in IT);
  • Good knowledge of and experience with working with HR systems;
  • Demonstrated analytical and problem solving skills;
  • Excellent and clear communication, accurate, pro-active, supportive, with result oriented skills;
  • Excellent verbal, written and interpersonal command of English language;
  • Excellent Excel skills;

Desirable: experience with global HR systems (strong preference for Successfactors).


Accepting Direction
Accepting Responsibility
Acquiring Information


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 15639