Customer Service Officer

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Date: Feb 25, 2024

Location: Port Moresby, PG

Company: AkzoNobel

We supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

For more information please visit www.akzonobel.com.

© 2023 Akzo Nobel N.V. All rights reserved.

Job Responsibilities

Long Description

Short Description

Job Purpose

The purpose of the job is to ensure that adequate resources (people and processes) reside in the customer services team geared towards highly professional interactions with customers associated with their order processing, complaint registration, general management and information requirements

Key Accountabilities

  • Manage order receipts efficiently, prioritizing timely order processing and good customer interactions and relationships.
  • Supports the order to cash process with excellence in order processing.
  • Registers and processes customer orders in the ERP system received via, electronic mail, phone or through other contact with the customer.
  • Ensures order processing is handled correct and in full, and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor.
  • Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
  • Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).

Key Activities

  • Makes proposals for improvements on work processes.
  • Completes registering / filing / archiving of customer service-related documentation.
  • Assures cooperation between customer service and field force regarding administration of customers’ orders. Closely cooperates with the Logistics function to maintain consistency in approach towards customer service in the organization.
  • Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations.

Experience

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Education

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Competencies

Accepting Direction
Accepting Responsibility
Acquiring Information

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 35507 

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