Sales Support Specialist

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Date: Nov 21, 2025

Location: Port Melbourne, AU, VIC 3207

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

About the Role

We are seeking a proactive and customer-focused Sales Support Specialist to join our ANZ team. In this pivotal role, you will be the main internal contact for our customers across Australia and New Zealand, ensuring a smooth end-to-end order management experience. You’ll work closely with Sales, Operations, Technical, and Logistics teams to deliver timely, accurate, and professional service that strengthens our company’s reputation for excellence.

Key Responsibilities

Process and manage customer orders in SAP (via eCommerce and email) for ANZ customers.
Ensure orders are released before daily cut-off times, prioritising and coordinating deliveries when required.
Provide accurate delivery notes and tracking information; follow up on order progress through to delivery and invoicing.
Respond promptly to customer enquiries via phone or email, maintaining a high first-time resolution rate.
Coordinate with Operations, Logistics, and 3PL partners to monitor stock levels and ensure timely deliveries.
Maintain accurate documentation, including filing and auditing records.
Support Sales with order, delivery, and invoice reporting as needed.
Participate in stocktakes, ensuring SAP records are accurate and up to date.
Collaborate across teams to identify and implement process improvements.
Adhere to company policies and procedures, and actively participate in HSE, 5S, and quality initiatives.

What We’re Looking For

Proven experience in administration and customer service, including use of SAP systems.

Strong computer and clerical skills with high attention to detail.
Excellent communication and interpersonal skills.
Customer-focused mindset with strong problem-solving abilities.
Highly organised, adaptable, and able to manage multiple priorities.
Demonstrated teamwork, flexibility, and initiative.
Professional approach with patience, diplomacy, and discretion.

Desirable

Knowledge of Vehicle Refinishing Coatings or the shipping/logistics industry.
Experience with despatch, stock control, and documentation.
Background in customer service involving order tracking and follow-up.

Why Join Us

Be part of a supportive and collaborative ANZ team environment.
Opportunity to contribute to process improvement and customer satisfaction.
Work in a respected global coatings business that values quality and innovation.

If you’re passionate about delivering exceptional customer experiences and enjoy working in a fast-paced, team-oriented environment — we’d love to hear from you.

Apply Now

Submit your resume and a short cover letter outlining your relevant experience and why you’d be a great fit for this role.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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