Bilingual Customer Service Representative - Wood Coatings

Job Placement

This position is remote and will be performed from a home office. AkzoNobel will provide all necessary equipment to perform the duties of this role, including a laptop computer, monitors, and a company-issued mobile phone.

Job Purpose

To deliver an exceptional customer experience by serving as a trusted point of contact for customers, ensuring timely, accurate support across order processing, issue resolution, and information requests. Partners closely with sales teams to support business growth and reinforce AkzoNobel’s reputation for best-in-class customer service. 

Total Compensation

• Annual base Salary of $60,000.00 to $70,000.00
• 4% Bonus based on personal and corporate performance.
• 3 weeks’ vacation + 5 personal/Sick days + company determined floater days.
• Pension Plan
• Benefits including Drug, Medical, Life Insurance, Paramedical (including massage) an more.
• Employee Assistance Program
• Telemedicine
• Physical Fitness Reimbursement

Key Responsibilities

• Serve as the primary point of contact for customers, responding to inquiries and resolving issues in a professional and timely manner.
• Manage customer complaints and coordinate resolutions, including returns or credits when required.
• Process customer orders quickly and accurately
• Track orders and coordinate with sales, planning, and logistics teams to ensure timely delivery.
• Prepare and provide price quotations, including non-standard pricingSupport the end-to-end order-to-payment process.
• Maintain accurate customer service records and prepare customer reports as required.
• Identify root causes of service issues and recommend process improvements.
• Comply with all company policies, safety standards, and regulatory requirements.

Job Requirements

• Education:  High School diploma or GED required.
• Experience:  3 Years in Customer Service or Inside Sales Role.
• Computer Skills: Solid computer proficiency, including Microsoft Excel and Word, with the ability to quickly learn new software applications; Experience working with SAP or similar ERP systems preferred.
• Bilingualism French and English:  Proven ability to communicate clearly and professionally with internal and external customers, both verbally and in writing.
• Organization Skills:  Strong ability to work independently while effectively managing multiple priorities.
• Data Entry and Management:  Ability to accurately enter and manage data using standard office technology (computer, keyboard, phone, and related equipment).