Technical Service Representative Romania

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Date: Apr 2, 2024

Location: Popesti Leordeni, RO

Company: AkzoNobel

We supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

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© 2023 Akzo Nobel N.V. All rights reserved.


Key Responsibilities


  • The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining existing customers.
  • Delivery of training to customers on the use and application of the company products, equipment and documentation.
  • Conduct demonstrations of products and transfers the knowledge on AkzoNobel process as well as on technical problem solving to the customers.
  • Actively participates together with Sales Responsible in key phases of the sales process to prospects.
  • Proactively prevents and solves problems of a technical nature occurring at existing customers.
  • Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.
  • Synchronizes own activities with all department using CRM, up-dates the key customers’ databases with valid, accurate and complete information (visit, products, equipment etc.).
  • Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions.
  • Supports product development with prototype selection advice and test market execution.
  • Delivers periodical progress reports, proactively submits information regarding trends within the market and provides recommendations regarding improvements in the approach to the marketplace.
  • Promotes the positive company image and develops long-term relations with customers.
  • Close cooperation and interaction with all internal functions (Quality, CS, RD&I, etc.).
  • Keep customer database (CRM) updated with visit reports and new projects information.
  • Regularly and pro-actively inform the sales department about required sales or technical/marketing support needed for achieving sales targets or solving commercial/technical issues for customers. 

Key requirements


  • Good command of English and native Romanian.
  • 3 to 5 years of relevant experience in paint / Automotive industry or other manufacturing business.
  • Technical knowledge of coatings in manufacturing Industry.
  • Good Knowledge of Office (Word, Excel, SAP) systems.
  • Ability to manage multiple deadlines.
  • Good team worker.
  • Analytical and communication skills.
  • Able to build relationships with big variety of multiple stake holders.
  • Manages himself without needing daily guidance or advice.
  • Good business understanding.
  • Technical knowledge of coatings products.
  • Customer focused and result oriented.
  • Ready for frequent travels.

We offer


  • Competitive salary.
  • Bonus scheme. 
  • Company car.
  • Employee Referral Scheme.
  • Training platform (Percipio).


At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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