Local IT Officer

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Date: Mar 12, 2025

Location: Pilawa, PL

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

About the role

As a Local IT Officer, you will be the primary IT contact for users in your geographical area, ensuring efficient IT service delivery and prompt issue resolution. This role requires a hands-on approach to IT support, training, and stakeholder management. You will actively engage with end-users, manage local IT operations, support global IT projects, and ensure compliance with IT security and asset management protocols. This role requires presence in the Pilawa factory at least twice a week.

Key responsibilities

•   Provide proactive IT support, ensuring efficient use of IT tools and systems.
•   Monitor and enhance local customer satisfaction by addressing IT issues and feedback.
•   Ensure compliance with standard IT processes, issue resolution, and escalation procedures.
•   Act as the local representative for IT projects and rollouts.
•   Facilitate IT training and communication to keep local users informed.
•   Manage IT incidents, collaborate with global teams, and oversee timely resolution.
•   Oversee IT asset management, maintaining accurate records of hardware and software.
•   Manage financial processes for local IT costs, including invoicing and purchase orders.

Job requirements

•   Bachelor's degree in IT or a related field.
•   Minimum of 3 years of IT experience, including 3-5 years managing IT services in a local or global organization.
•   Strong knowledge of IT infrastructure, including networking, firewalls, and workplace services.
•   Service-oriented mindset with experience in shared IT solutions.
•   Excellent communication and stakeholder management skills.
•   Ability to work independently and handle operational challenges under pressure.
•   Process-driven, with experience in continuous improvement methodologies (e.g., Lean, Six Sigma).
•   Fluency in both Polish and English.
•   Hands-on experience with IT tools and service management best practices.

What we offer

•   Learning Cafeteria (incl. Percipio).
•   Private medical care.
•   Life insurance.
•   Multisport card.
•   Corporate products at discounted prices.
•   Referral program.
•   STI Bonus.

#LI-DB1 #LI-Hybrid

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 45399

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