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I2C Transactional Officer

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Date: Aug 28, 2021

Location: Petaling Jaya, MY

Company: AkzoNobel

Transactional officer I2C


Purpose/Key Objectives of the Job 

Support AkzoNobel Cash Application team in all day-to-day activities. Responsible for the daily cash application, cash re-allocation requests, refund processing, cash queries received via central inbox and analysis of previously applied cash receipts. Seek for and implement, in close co-operation with the Global Process Architect (GPA), continuous improvements in efficiency, effectiveness and quality of service for systems under control.


Key objectives of the job are:
•    Timely and accurate allocation of incoming payments to the outstanding customer invoices.
•    Timely reply to any queries around cash application received via the central email inbox.
•    Timely and accurate processing of refund requests
•    Resolve unidentified payment and minimize the on account payments
•    Customer Master Data maintenance, making sure that gaps and errors are escalated and corrected.


•    Inform management of any issues with incoming payment & work closely with internal BU's-Customer Service, Sales, Collectors and Infosys teams to resolve credit and billing issues.
•    Pro-actively inform management of issues that will impact the top line or bottom line performance.
•    Assure complete delivery of In-house bank statement
•    Execute on direct debit and equivalent local variations
•    Perform write offs and adjustments in line with the Global Credit Policy
•    Perform refunds in line with the Global Credit Policy
•    Prioritize cash allocation activities daily and execute on it .
•    Escalate disputes/queries to the right department and/or person
•    Drive timely resolution of escalated disputes
•    Developing measures to improve backlog in cash allocation/unidentified/unallocated on account.
•    Advise MDM team of discovered (future) changes in customer master data.

Job Requirements 

•    2+ years finance experience. 
•    Experience with working in matrix organization.
•    Working within a multicultural environment.
•    Experience in AkzoNobel O2C tools (e.g. SAP, FSCM, MFGpro, EBS).
•    Experience of working as business partner with management.
•    Experience in execution of standard processes.
•    Able to set priorities and work independently.
•    Extended knowledge of order to cash end to end process and experience.
•    Business knowledge.
•    Language skills (English and Thai 
•    Experience in sales/customer focused commercial role.
•    Native Thai speaker (fluent) and good command of English
•    Excellent communication, networking and presentation skills.
•    Commercial focus and balanced decision making.
•    Degree level or equivalent (experience).
•    Desirable Bachelor’s degree.


Only shorlisted candidates will be notified