Credit & Collections Specialist

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Date: May 26, 2023

Location: Petaling Jaya, MY

Company: AkzoNobel

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

Support AkzoNobel I2C team in all day-to-day activities. Responsible for executing a specific area of expertise in the I2C process ensuring that that specific area is delivering the maximum contribution to the overall I2C departmental targets which is to minimize credit risk exposure, minimize DSO, minimize overdue balances, minimize bad debt write off and maximize sales(growth). Seek for and implement, in close co-operation with the Global Process Architect (GPA), continuous improvements in efficiency, effectiveness and quality of service for systems under control.

Key Accountabilities

•    To manage the collection of country related trade receivables for the areas and companies assigned by I2C Management
•    Set credit limits for customers, liaising with country Sales Management, Credit Control and other management as appropriate
•    Drive the improvement in overdue debt and collection effectiveness for the countries and companies under your control.
•    Manage legal collections, verify the prepared paperwork for liquidations and receiverships, liaising with external legal representatives as required.
•    Provide qualitative information to management regarding overdue debt and other relevant Credit Control KPI’s.
•    Drive the resolution of disputes and minimize the turn-around-time or manage according the SLA.
•    Act as a business partner for both internal and external stakeholders to ensure sound risk management as well as identify and action on opportunities to realize revenue growth. 
•    Daily progressing (legal) overdue trade receivables, outstanding disputes and verify and execute rebates. 
•    Setting credit limits in respect of local customers using Dun & Bradstreet, or equivalent, Credit Information system.
•   Provide reliable and well documented risk advice to senior management and/or sales department based on accurate assessment and evaluation of all appropriate internal & external factors and objectives. Ensure that changes to credit limits comply with the global credit policy
•    Participate in standard O2C reporting cycle and issue ad hoc reports on portfolio performance for analytical purposes and stakeholder sharing.
•    Advise MDM team of discovered (future) changes in customer master data.


•    Desirable Bachelor’s degree with 3+ years finance experience. 
•    Experience with working in matrix organization.
•    Working within a multicultural environment.
•    Experience in AkzoNobel O2C tools (e.g. SAP, FSCM, MFGpro, EBS).
•    Experience of working as business partner with management.
•    Experience in execution of standard processes.
•    Able to set priorities and work independently.
•    Extended knowledge of order to cash end to end process and experience.
•    Experience in sales/customer focused commercial role.
•    Minimum English spoken and written.
•    Excellent communication, networking and presentation skills.
•    Commercial focus and balanced decision making.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 29685