Credit & Collections Specialist (Vietnamese Speaking)

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Date: May 6, 2023

Location: Petaling Jaya, MY

Company: AkzoNobel

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

Support AkzoNobel I2C team in all day-to-day activities. Responsible for executing a specific area of expertise in the I2C process ensuring that that specific area is delivering the maximum contribution to the overall I2C departmental targets which is to minimize credit risk exposure, minimize DSO, minimize overdue balances, minimize bad debt write off and maximize sales(growth). Seek for and implement, in close co-operation with the Global Process Architect (GPA), continuous improvements in efficiency, effectiveness and quality of service for systems under control.

Key Accountabilities

•    To manage the collection of country related trade receivables for the areas and companies assigned by I2C Management
•    Set credit limits for customers, liaising with country Sales Management, Credit Control and other management as appropriate
•    Drive the improvement in overdue debt and collection effectiveness for the countries and companies under your control.
•    Manage legal collections, verify the prepared paperwork for liquidations and receiverships, liaising with external legal representatives as required.
•    Provide qualitative information to management regarding overdue debt and other relevant Credit Control KPI’s.
•    Drive the resolution of disputes and minimize the turn-around-time or manage according the SLA.
•    Act as a business partner for both internal and external stakeholders to ensure sound risk management as well as identify and action on opportunities to realize revenue growth. 
•    Daily progressing (legal) overdue trade receivables, outstanding disputes and verify and execute rebates. 
•    Setting credit limits in respect of local customers using Dun & Bradstreet, or equivalent, Credit Information system.
•    Updating Credit management module/system in respect of known problems to provide information and guidance to Sales and Credit Control personnel in other AN offices/countries.
•    Provide reliable and well documented risk advice to senior management and/or sales department based on accurate assessment and evaluation of all appropriate internal & external factors and objectives. Ensure that changes to credit limits comply with the global credit policy
•    Participate in standard O2C reporting cycle and issue ad hoc reports on portfolio performance for analytical purposes and stakeholder sharing.
•    Production of monthly figures for the analysis of aged debt and monthly STOP lists.


•    3+ years finance experience with minimum Diploma, or bachelor's degree.
•    Experience with working in matrix organization.
•    Working within a multicultural environment.
•    Experience of working as business partner with management.
•    Experience in execution of standard processes.
•    Able to set priorities and work independently.
•    Extended knowledge of order to cash end to end process and experience.
•    Experience in sales/customer focused commercial role.
•    Excellent communication, networking and presentation skills.
•    Commercial focus and balanced decision making.

AkzoNobel is an equal opportunity employer. We are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason, we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In accordance with applicable laws, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.


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Requisition ID: 27458