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Cluster Process Delivery Lead

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Date: Jan 12, 2021

Location: Petaling Jaya, MY

Company: AkzoNobel

Job Purpose

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Key Accountabilities

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Key Activities

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Accepting Direction
Accepting Responsibility
Acquiring Information

Experience / Education

  • Bachelor degree
  • Professional with 5-10 years of experience in facilities in a diverse geographical and cultural spread
  • Experience in management of third party service providers
  • Service delivery management experience
  • Knowledge of the manufacturing/ process industry
  • Knowledge of best practice solutions
  • Individual must demonstrate ability to act autonomously
  • Operate with energy, conviction, commitment and business leadership to drive standardization and ensure clear and robust decisions.
  • Strong analysis and problem-solving skills, able to identify and structure issues, run accurate (also statistical) analyses and synthesize recommendations
  • Experience with continuous improvement methodologies such as Lean, Six Sigma

Key Generic Competencies

Skills required:

  • Service delivery management
  • Service attitude
  • Fluent in written and spoken English
  • Dedicated to reach and maintain high quality standards
  • Strong analytical skills
  • Ability to influence internal and external parties
  • Coordination with Delivery organization on actions to address complaints from the customer
  • Strict follow-up on complaints
  • Demonstrated Project management and change management skills
  • Strong communication skills
  • Analytical and organizational skills to lead discussions with country and site leads
  • Financial acumen and working knowledge of financial budgeting and accounting
  • People leadership skills to set the direction and mindset for both direct and third party partner teams