People Services Specialist

Job Description

The People Services Specialist is responsible for the performance and management of the allocated Service Center, ensuring SLA/KPI defined service delivery and excellent customer experience to management and employees of AkzoNobel.

•    Plan, coordinate and supervise activities, processes and tasks in own team and take corrective actions when needed.
•    Identify business needs and/or opportunities for continuous improvement on work processes, techniques and systems. Leverages on the strengths of the team and actively sharing and learning from best practises in- and externally;
•    Fostering a constructive dialogue with HR Managers and Centers of Expertise to ensure customers are experiencing “One HR” support” (Winning Together), communicates HR messages to full organization;
•    Responsible for effective set up, infrastructure and operation of Front Office, Back Office, Payroll and Time reporting in line with People Services roles and responsibilities, including amongst others a case management system, portal, customer service helpdesk;
•    Executes for own scope and manages that payroll, benefits administration, tax computation, insurance, pension are executed timely and orderly. Manages Salary Review Process, Promotion Process, Short Term Incentive according to company governance policies, budget. 
•    Responsible for internal and external audit on People Services’ operational processes. Ensure compliance with government regulation and compliance to global People Services standards.  
•    Responsible for delivering HR management information in- and outside the organization.
•    Take ownership to continuously validate and improve People Services operational process maturity, develop new procedures & processes ensuring service level agreements are met, including system availability, reliability and service ability.
•    Manage third party vendors, Pre employment check up, and background check. 

Job Requirement

• Bachelor or Master degree, preferably in HR
• 3-6 years relevant shared service center working experience
• Good English and Bahasa Melayu written and verbal communication and facilitation skills
• Possess knowledge and experience on HR processes, helpdesk/HR data technology and payroll processing
• Ability to work on a tactical/strategic level
• Results orientated, problem solver, with significant experience in project and change management
• Aspires to a culture of service excellence to the customer, data driven
• Excellent problem analysis judgment and able to deal with details
• This role requires frequent travel between our Malaysia sites
• Take ownership of all People Services, with sense of humor 
• SuccessFactor and other ATS is also preferred