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Inside Sales Representative, eCommerce (Nashville, TN)

Date: Jan 15, 2022

Location: Nashville, TN, US

Company: AkzoNobel

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

The Inside Sales Representative will be responsible for selling and supporting the segment and associated end-users accounts. This individual will also develop phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and through establishing business relationships with existing and potential customers. This role will specifically drive the eCommerce sales channel.

Key Accountabilities

  • Collaborate with local sales teams and management to determine necessary strategic sales approaches within specific markets
  • Maintain and expand the Customer Relationship Management (CRM) database of current and prospects.  All communication, customer data and sales activity to be captured within system
  • Drive sales through eCommerce platform
  • Manage cold-call prospects that are generated by external sources of lead.  Emphasize product/service features/benefits, and overall program terms.  Overcome objections and ensure follow-up by passing leads to sales teams with task generation tracking within our Customer Relationship Management (CRM) database.  Measure and track follow-up
  • Set up and deliver sales/marketing messages through telephone and/or online methods to customers to improve their knowledge of products/offerings
  • Look for opportunities to cross-sell and/or up-sell situations to gain sales commitments
  • Be the conduit into the sales teams to manage any customer issue that cannot be solved via phone or online communication method.  Track and close out tasks to completion
  • Coordinate customer training as necessary.
  • Assist sales teams in managing market intelligence through external data and/or field supplied data to validate market dynamics.  All data captured in Customer Relationship Management (CRM) database

Education and Experience

  • Bachelor’s Degree or equivalent of 7 years eMarketing/eSales experience in a business-to-business environment 
  • 3 years’ commercial or customer interfacing experience
  • Practical experience in web-based marketing and digital tools (especially Google analytics and social media platforms)
  • Customer service orientation and leadership/influencing skills
  • Ability to navigate effectively in a changing environment where competing priorities require flexibility and agility
  • Excellent written and verbal communication skills.  Ability to effectively communicate and cooperate with all departments within the organization
  • Must be detail-oriented and highly motivated
  • Proficient in Microsoft Office and Customer Relationship Management (CRM) software


AkzoNobel is an equal opportunity employer. In accordance with applicable laws, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.

Requisition ID: 11974 

Nearest Major Market: Nashville