Customer Service Officer

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Date: Mar 5, 2025

Location: Melbourne, AU

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

 

For more information please visit www.akzonobel.com 

 

© 2024 Akzo Nobel N.V. All rights reserved.

About the Role:

Are you a customer-oriented professional looking for a rewarding career? We're seeking a dedicated Customer Service Officer to join our team in Sunshine North, Melbourne on permanent full time basis. The Customer Service Representative is the primary internal contact for our customers. The position is expected to enhance our company's reputation through effective communication and advice. You will manage customer service, order processing, and problem-solving with a high degree of autonomy, ensuring that our customers receive the best possible service.

In this dynamic role, you will:

  • Efficiently manage order receipt, prioritising timely processing and maintaining positive customer interactions.
  • Support the order-to-cash process, including processing credits and debits.
  • Register and process customer orders in the ERP system received via email, phone, or other contact.
  • Act as the first point of contact for customer inquiries and complaints.
  • Gain adequate customer and product knowledge to find solutions for customer needs.
  • Propose improvements in work processes to enhance efficiency and satisfaction.
  • Conduct root cause analysis to identify and solve issues.
  • Complete registering, filing, and archiving of customer service-related documentation.
  • Focus on CRM in collaboration with the Regional Sales Excellence/CRM team.
  • Operate flexibly and cooperatively as part of the Australasian team.
  • Support the Regional Customer Experience Manager and other team members as needed.
  • Adhere to all corporate and site policies/procedures regarding personal conduct and HS&E standards.

What we are looking for:

  • Previous experience in customer service or administration.
  • Strong computer and clerical skills. Proficiency in using ERP systems and other software would be highly advantageous.
  • Customer-focused mindset, team orientation, and attention to detail.
  • Ability to communicate effectively and resolve issues will be crucial.
  • Highly developed organisational skills.
  • Patience, diplomacy, and discretion.
  • Initiative and adaptability to respond to changing priorities.
  • Knowledge of Protective Coatings or Shipping Industry – would also be highly regarded.
  • Familiar with despatch, stock control procedures and documentation.

In Return, What we can offer:

  • Career Pathway and Training: As a global company, we're committed to helping you reach your career goals. We offer training and development opportunities that open doors to your next steps.
  • Company Culture: Experience a dynamic and inclusive culture that values innovation and collaboration.
  • Performance Bonuses: You can earn more with performance bonuses on top of your base salary!
  • Health and Wellbeing: Your health matters to us. Take advantage of free flu vaccinations, counselling services, and online support through our Employee Assistance Program.
  • Exclusive Discounts: Enjoy exclusive discounts on HP products, discounted private health insurance with Bupa, as well as special corporate rates for car rentals through Avis, saving you money on essential purchases and travel expenses.
  • Looking for more benefits? Join us to find out more…

Ready to Paint the Future with Us?

If you're passionate about providing excellent customer service, and ready to contribute to the success of our Coatings business, we want you on our team! Join us in shaping the future of AkzoNobel and the coatings industry. Apply now!

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. Background checking is a component of AkzoNobel's recruitment process. This checking may include: identity verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications and medical checks.

Apply now »