Merchandiser

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Date: Nov 18, 2025

Location: Lusaka, ZM

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

 

For more information please visit www.akzonobel.com 

 

© 2024 Akzo Nobel N.V. All rights reserved.

Short Description

Job Purpose

  • To provide effective merchandising display and in-store demonstrations at Large 
  • Scale Operator Stores (LSSO s – GAME, Builders Warehouse, MICMAR)
  • Provide advice to management on merchandising techniques & activities in the LSOs
  • Handling customer queries in own area of responsibility within the LSOs
  • Promote Dulux capitalizing on product features & benefits with a view to achieve sales in LSOs
  • Maintenance of shelf & quality of stock on shelf drivers
  • Implementing selling strategies
  • Adherence to call procedure
  • Point of Sale management & equipment
  • Product storage and stock replenishment management
  • Product Knowledge

 

Job Repsonsibilities

  • Ensure AkzoNobel shelf standards are maintained
  • Ensure shelves are kept full at all times
  • Ensure shelf standards (As specified below) are maintained. 
  • Ensure shelves are kept full at all times in terms of stock availability (95% full at all times)
  • Product pricing visibility
  • Pricing accuracy
  • Monitor stock ageing on shelf
  • Stock removal on a daily basis
  • Removal of damaged stock from shelf
  • Removal of recalled stock from shelf
  • Update pricing index when necessary
  • Report low or out of stock items to store management and rep
  • Block merchandising
  • Dummy merchandising (Not acceptable if stock is available)
  • Stock stored by product
  • Damages removed from stock room / storeroom
  • Stock rotation in stock room
  • Stock to be accessible
  • Effective use of POS in line with display and shelf
  • Economic use of POS
  • In-store price flashers to be used
  • DCS stand to be 100% full of chips daily – No pockets may have zero chips
  • Stand to be well-managed – damages to be fixed within 24 hours
  • Full range of brochures to be available all the time (100%)
  • Brochure holders to be fully stocked at all times (100%)
  • Stands to be clean and lights working
  • No stock to be left in front of the display – Min 2m clear in front of the stand
  • Know: Case quantities, pallet configurations; products and their variances.
  • Know principals merchandising requirements 
  • Know: rep’s call days, delivery days
  • Know what and how to merchandise 
  • Know the current POS
  • Be presentable 
  • Establish good customer relations
  • Leverage knowledge to obtain maximum results
  • Handle customer queries and give advice
  • Achieve set targets set by superiors
  • Enter through visitors’ entrance and sign in at register
  • Greet manager & Face-up stock
  • Check: Stock, stock rotation, product health & sort out returns
  • Offer and maintain acceptable customer service levels by attending to all walk-in clients
  • Assist all walk-in customers with product specifications, coverage estimations, pricing, recommendations and colour selections using Dulux colour systems 
  • Prepare regular sales reports covering lead generations, market intelligence reports, competitor activity, item shelf prices surveys, daily sales summaries
  • Externally – maintain relationships with contractors, painters, lead providers companies and specifying professionals through interactions

 

Job Requirements

  • Full Grade Twelve certificate
  • Competence in the MS Office suite is desirable
  • POS Equipment training
  • Tinting Machines Knowledge & experience
  • HSE experience is preferred
  • Practical customer handling & sales competences

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 49975 

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