Counter Sales Representative

Job Purpose

• To handle all sales functions for counter sales customers at the Colour Centre
• Provide prompt and efficient customer service to achieve maximum sales & customer satisfaction
• Take full control of the Colour Centre administration, stock control, cash and  daily operations
• Supervision of staff at the Colour Centre – the Shop Assistant and Tinter/Merchandiser
   

Key Responsabilities

• Provide excellent customer service to all walk-in clients, including product advice, pricing, and colour selection.
• Resolve customer complaints promptly and professionally.
• Process invoices using ACCPAC and handle payments or coordinate with the Finance Manager for credit approvals.
• Prepare daily banking summaries and ensure timely reconciliation.
• Accurately file invoices and receipts in sequential order.
• Ensure all orders and manual invoices are entered into the system by end of day.
• Maintain daily stock records for received and dispatched goods.
• Keep merchandise displays clean, attractive, and well-organized.
• Stay informed about new products and upcoming promotions.
• Prepare merchandise for customer collection or delivery.
• Secure shop keys and alarm codes; do not share with others.
• Coordinate with Head Office regarding stock transfers.
• Supervise receiving, packing, and shipping operations.
• Organize timely and accurate distribution of products to customers.
• Maintain up-to-date and accurate stock movement and distribution records.
• Conduct regular cycle counts, investigate discrepancies, and report to Finance Manager.
• Reorder supplies as needed to maintain stock levels and meet customer demand.
• Approve and document all stock movements; maintain proper filing.
• Oversee stock rotation to reduce spoilage and improve handling efficiency.
• Order special items and promotional materials when required.
• Report and suggest action on slow-moving or damaged stock.
• Monitor and manage receiving, storing, and issuing of stock with signed documentation.
• Ensure timely settlement of customer accounts.
• Use correct and accurate pricing on all invoices.
• Ensure deliveries to clients are completed on time and improve OTIF (on-time, in-full).
• Support company stock-taking exercises as needed.
• Uphold and protect the Dulux brand and reputation.
• Collaborate with the Regional Sales Manager, Warehouse Supervisor, and Production Manager on stock reporting and reordering.
• Monitor and report on competitor activity in your area.
• Follow and implement Dulux sales systems and procedures.
• Submit regular sales reports, including lead generation, competitor activity, market intelligence, daily sales, banking, and receipts.
• Maintain communication with contractors, painters, lead providers, and professionals via phone.

Experience

• Full Grade Twelve certificate
• Diploma in Business Administration, Sales or Marketing
• Competence in the MS Office suite is desirable
• HSE experience is preferred
• Candidates lacking formal qualifications but have necessary experience, skills with practical customer handling & sales competences would be considered
• Exposure to FMCG environment would be a distinct advantage