Quality Manager

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Date: Jun 20, 2022

Location: Lancaster, SC, US

Company: AkzoNobel

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

The Quality Manager at this facility will . . . . 

•    Ensure that the products delivered to the customer meet the agreed quality standards and conducts customer/internal audits. 
•    Embeds and deploys ALPS Quality Management with high priority and maintains quality certifications.
•    Adheres to all AkzoNobel Life Saving Rules and Golden Principle.
•    Inspires commitment to AN core principles, values and leadership behaviors to engage his team and foster preferred AN culture in the workplace. 

Key Responsibilities

•    Effectively plans and controls all QC resources to ensure internal and external customer needs are met. 
•    Manages the Site Quality Management System and the certification to ISO9001 system, amongst other specific business standards. 
•    Manages the processes related to the final batch testing of all relevant products and for periodic product review and ensures Quality Control of tolling sites is being managed effectively and efficiently as per defined inspection plans. 
•    Ensures processes and standards are in place and followed by QC employees to ensure the number of batch adjustments/hits are kept to an optimal level. An escalation process is place if adjustments/hits go beyond a certain level. 
•    Partners with RD&I to ensure New Product Introduction procedures to production are in place and followed. This includes inter-company product transfers. 
•    Partners with RD&I and Production to keep abreast of leading edge technologies to build and optimize quality into end-to-end process e.g. In-Line Testing. 
•    Prepares and guides customer audits and internal audits, maintains quality certifications (e.g. ISO) implement quality standards and systems. 
•    Organizes meetings with Sales, Technical Business Partners and QC to evaluate customer satisfaction and actively participates in the investigation of customer complaints and delivery of associated improvement plans.
•    Actively deploys ALPS foundations and ALPS Quality Management primary processes, with high priority. 
•    Actively shares best practice within the Quality network/community. 
•    Is familiar and complies with all the applicable corporate as well as site and laboratory policies/procedures with regard to personal conduct, HSE and Product Safety & Regulatory Affairs (PSRA) standards.

Job Requirements

High School Diploma
10 years experience in a manufacturing site
3 years experience as a supervisor or manager

BS in Chemistry or Engineering and 15 years experience in a manufacturing site
5 years experience as a manager
ISO 9001 experience
Film manufacturing experience

Preferred candidates with Bachelor degree will be give first consideration.

Level of autonomy

Assign projects and duties
Hold training classes
Manage problem solving and other continuous improvement efforts
Resolve and manage employee relations and employee concerns
Internal relations: 
•    Site Manager
•    CI Manager 
•    R&D Manager
•    Planning Manager 
•    Engineering & Maintenance Manager 
•    Warehouse & Distribution Manager 
•    HR Business Partner 
•    HSE Manager  
External relations: 
•    Quality equipment and service providers
•    Tolling sites
•    Suppliers
•    ISO Accreditation/certification providers
•    Customers


Accepting Direction
Accepting Responsibility
Acquiring Information


AkzoNobel is an equal opportunity employer. In accordance with applicable laws, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.

Requisition ID: 20899 



Nearest Major Market: Charlotte
Nearest Secondary Market: South Carolina